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Actionable Web Analytics: Using Data to Make Smart Business Decisions [Anglais] [Broché]

Jim Sterne , Jason Burby , Shane Atchison

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Présentation de l'éditeur

Knowing everything you can about each click to your Web site can help you make strategic decisions regarding your business. This book is about the why, not just the how, of web analytics and the rules for developing a "culture of analysis" inside your organization. Why you should collect various types of data. Why you need a strategy. Why it must remain flexible. Why your data must generate meaningful action. The authors answer these critical questions—and many more—using their decade of experience in Web analytics.

Quatrième de couverture

Getting ROI from the Web Is Everyone′s Job Right now someone is clicking on your website, and knowing everything you can about those clicks and the people that make them is a business imperative. That′s the first of a set of compelling business lessons distilled from the authors′ decade of experience with the world′s most powerful online brands. These lessons help executives, marketers, web managers, designers, and developers take action based on the actual behavior of site visitors. This book is about the why, not just the how, of web analytics and the rules for developing a "culture of analysis" inside your organization. Why you should collect various types of data. Why you need a strategy. Why it must remain flexible. Why your data must generate meaningful action. Inside you′ll learn to demonstrate real ROI from your website. Learn to use web analytics data to help make strategic decisions and set corporate goals Ask the right questions when planning your website Recognize how your data reflects the perceptions of your customers, information on your competitors, and your marketing costs Develop criteria for choosing an agency to help you interpret your data Discover how successful your marketing efforts have been Create a culture of analysis within your organization "Relationship marketing continues to evolve in new and exciting ways, and Actionable Web Analytics provides a clear and concise guidebook for the marketing executive. Burby and Atchison have captured the essence of creating relationships online, which lead to meaningful customer dialogues, and then measuring the success of those efforts." —Lester Wunderman, Founder and Chairman Emeritus, Wunderman "We have been fortunate enough during the past decade to see our business grow in parallel with and in partnership with the team at ZAAZ. As true thought leaders in the web analytics and marketing space, Burby and Atchison have captured the important issues facing marketers and business people every day and explained them eloquently in Actionable Web Analytics." —Josh James, CEO and Co–Founder, Omniture "Burby and Atchison have spent close to a decade helping a wide variety of companies optimize their advertising spend, supersize their website value, and maximize their online marketing ROI. These guys are in an amazing position to help you figure out all of the above. But that′s just the half of it. While their position is nice, their scary IQ, their awesome curiosity, and their uncanny ability to drill down to bona fide business value make this book a must read." —Jim Sterne, President of the Web Analytics Association and Producer of Emetrics Summit

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Couverture | Copyright | Table des matières | Extrait | Index
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Commentaires client les plus utiles sur (beta) 4.3 étoiles sur 5  18 commentaires
18 internautes sur 20 ont trouvé ce commentaire utile 
4.0 étoiles sur 5 Good book for big business... but not for start-ups 8 septembre 2007
Par Frank from Atlanta - Publié sur
Actionable Web Analytics is both well thought out and well written; but it's geared for big business (or medium size at least). If you're a general manager or executive type getting involved with web analytics this is a great book.

However, it's not geared toward the start-up entrepreneur. One of the sections talks about getting your "team" involved... your team being your: CMO (chief marketing officer), web team manager/leader, designer, information architect, usability expert, copywriter, developer, web analyst, strategist, channel manager, segmentation lead, etc. ,etc. For this I joked to my girlfriend that I guess i can have my meeting in front of the mirror! I'm all of these titles I guess. Another section talks about a company that incorrectly spent $150,000 per month on web analytics. While they did mention that this money was somewhat illspent, for entreprenurs this is totally irrelevant.

I gave it a good rating (4 stars) simply because I think the audience the authors intended (corporate types) will get a great benefit out of it. The book is particularly useful if a reader needs to put together a cohesive argument to someone else (e.g. upper management) that analytics (basically measurements) can help with making a company's website more profitable. To that end, the book does a great job!
9 internautes sur 10 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 A Strong Addition to the World of Web Analytics and Web Marketing 1 juin 2007
Par Kathy Schramke - Publié sur
I pre-ordered this book after hearing Jason and Shane speak at the Omniture conference in March. It was finally delivered yesterday and I read it cover-to-cover last night. The book provides an easy to read and easy to understand overview of what web analytics is and why it is such an important part of web marketing. It also does an excellent job of identifying key web marketing best practices and the differences in skills that distinguish an analyst that is trolling away in a cube and an analyst that CEO invites to his country club for lunch. Read this book if you want to implement best of breed strategies and tactics that work in almost any organization. Digest each page of this book and you might be the person that replaces the CEO one day.
7 internautes sur 8 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 At least two of the chapters will change your carreer 7 juin 2007
Par Akin Arikan - Publié sur
If you are a web analyst, definitely, definitely add this book to your web analytics collection and read the two chapters on Monetization and Prioritization. Even if you read nothing else in the book, I promise your carreer will change for the better. People will start listening to you. You will get a promotion and you will get a raise. And you will start achieving more results with web analytics. It may not even take you more than 30 minutes to grasp the essence of those chapters. Awesome. And if you are a manager of a web analytics program. Why reinvent the wheel, this book has best practices for managing.

Having been in the industry for seven years I read almost every book on web analytics. Was great to see that this book adds its own unique insights that must not be missing in ones collection.
2 internautes sur 2 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 A Web Analytics Must 18 juillet 2007
Par John A. Hart - Publié sur
A simple, yet powerful, easy to understand approach for all levels of expertise in the area of web analytics. For those that feel they are just keeping their head above water in the ever turbulent web data ocean, this book is a must. The layout is such that its not only a good first read, but also easily referenced later. Great effort Jason.
10 internautes sur 14 ont trouvé ce commentaire utile 
2.0 étoiles sur 5 A Waste of Time 29 novembre 2007
Par Alison V - Publié sur
I think this book is geared toward employees of companies that have no idea what web analytics are or why they would need to pay attention to them. If you are looking for a book that will go into any depth at all about web analytics, the types of data collected or what to do with it, look elsewhere.
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