Présentation de l'éditeur
For some companies, ISO 9000 and SEI CMM have become a mandatory requirement for doing business with other companies and governments. For other companies, the need for quality improvement has been recognized as an important element of long term survival. This book compares three quality management system assessment methodologies, the Malcolm Baldrige National Quality Award, which was created by Public Law in 1987 to promote the improvement of quality in the US; the International Organization for standardization ISO 9000, a set of quality standards whose purpose is to standardize quality systems, implemented by organizations; and the Software Engineering Institute (SEI) Capability Maturity Model (CMM) for Software, a federally funded research and development center operated by Carnegie Mellon Univ. under contract and sponsorship by the US Dept. of Defense.
Quatrième de couverture
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Choose the right quality methodology�??and implement it with maximum efficiency.
Quality is more critical than ever, but how can you decide which quality methodology is most appropriate for your organization? And if business necessity requires you to work with more than one methodology, how can you manage your quality efforts most efficiently, avoiding duplication while achieving the greatest quality benefits?
Comparing ISO 9000, Malcolm Baldrige and the SEI CMM for Software:A Reference and Selection Guide is the first book designed specifically to help you solve these problems. Quality expert Michael Tingey outlines the fundamental goals that all quality methodologies seek to achieve. Then, in unprecedented detail, he shows how these three leading systems compare:
- ISO 9000
- The Malcolm Baldrige National Quality Award
- The Software Engineering Institute (SEI) Capability Maturity Model (CMM) for Software
Whether you are reengineering all your processes or just looking to improve specific processes, Tingey helps you understand how each methodology's requirements translate into specific actions you should take to improve quality. He also introduces the new Quality Management System Assessment Framework�??a comprehensive means of comparing your quality management system to the leading systems in industry today.
With this information, you can design customized quality plans without unnecessary cost and duplication�??while ensuring that you actually achieve the quality goals you've set. You can also understand how these formal methodologies fit with the internal software quality efforts you may already have in place.
No matter what role you play in improving quality�??and no matter which leading methodology or methodologies you choose to work with�??you will find this book to be an invaluable resource and reference.
