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Crucial Conversations: Tools for Talking When Stakes Are High (Anglais) Broché – 1 octobre 2011

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Descriptions du produit

Présentation de l'éditeur

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive

Biographie de l'auteur

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.

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Détails sur le produit

  • Broché: 288 pages
  • Editeur : McGraw-Hill Professional; Édition : 2nd Revised edition (1 octobre 2011)
  • Langue : Anglais
  • ISBN-10: 0071771328
  • ISBN-13: 978-0071771320
  • Dimensions du produit: 15,2 x 1,8 x 22,9 cm
  • Moyenne des commentaires client : 3.3 étoiles sur 5  Voir tous les commentaires (3 commentaires client)
  • Classement des meilleures ventes d'Amazon: 12.369 en Livres anglais et étrangers (Voir les 100 premiers en Livres anglais et étrangers)
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Couverture | Copyright | Table des matières | Extrait | Index
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3 internautes sur 4 ont trouvé ce commentaire utile  Par A. Pinhel sur 12 octobre 2009
Format: Broché
Le livre est bien construit basé sur des exemples de conversation et permet d'avoir des conseils à mettre en oeuvre pour améliorer ses capacités aux dialogues.
Il est décomposé en différentes sections afin d'évoluer progressivement dans les différents aspects d'une conversation. Les exemples permettent aussi de mieux comprendre de quoi il s'agit en situation réelle.
Ce livre est anglais et leur facon de synthétiser les idées en image permettent de facilement retenir les éléments essentiels à garder en mémoire lors d'un prochain dialogue épineux.
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Par Jeremie sur 30 avril 2013
Format: Broché Achat vérifié
Crucial tools to face couple's difficulties in day-to-day life. Easy to implement techniques when situation's tough at home, work or elsewhere.
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Par Zyx sur 12 septembre 2010
Format: Broché Achat vérifié
I read this book completely and didn't find it useful at all. For me personally, the approach proposed by the authors doesn't seem that practical (perhaps too much analysis required during the actual "crucial conversations") and it just didn't inspire me at all.

I am quite disappointed in this book and I would not recommend it.
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Commentaires client les plus utiles sur (beta) 676 commentaires
333 internautes sur 344 ont trouvé ce commentaire utile 
These techniques really work! 22 août 2003
Par Un client - Publié sur
Format: Broché
I bought this book after undergoing a first, miserable mediation session with my soon-to-be-exhusband. The stakes are high--it's our property settlement, and my husband had been cashing out the savings and spending them, while leaving me to take care of the 2 mortgages and other obligations. It was easy, but not very productive, to point out where I felt he was wrong.
I started reading Crucial Conversations and using the tools as well as I could, while watching our mediator model them. I stopped participating in the accuse/counter-accuse game, and focused on bringing information to the table, while I used the crucial conversation tools to keep our discussions productive.
The book starts out with a self-assessment to determine your own communications strengths and weaknesses.
My biggest faux-pas with my husband was to cause Respect violations. The CC tools gave me a usable set of actions to take to set things back on track:
* Apologize (I'm sorry if that sounded disrespectful.)
* Contrast (I don't want to make you out to be the bad guy, I'm just concerned that I won't have any funds left to cover the emergencies.)
- Commit to seek mutual purpose (I'll stay in this process as long as it takes for us to reach agreement.)
- Recognize the purpose behind his strategy (It's understandable that you're unhappy with our situation and that you're trying to do something to feel better.)
- Invent a mutual purpose (I want us both to be happy and secure after the divorce.)
- Brainstorm new strategies (Maybe we can just focus on the numbers for now, and put off worrying about how we're going to divide things until later.
Using these tools has kept the dialogue moving forward, and we're very close to agreement, after just two more sessions.
The Crucial Conversations tools won't change another person who's determined to be unreasonable into a perfectly cooperative person, but they will give you a sane way to stay in dialogue and still hold the other person accountable for his or her own irrational attitudes and behavior.
I think this book is a must-have for anyone who has had a hard time dealing with conflict. I'll be reaching for it again, I know.
120 internautes sur 131 ont trouvé ce commentaire utile 
Insightful, practical, engaging--an exceptional book! 6 mai 2003
Par Un client - Publié sur
Format: Broché
When I obtained a copy of Crucial Conversations, I had very high expectations of this book having read the authors' outstanding earlier work, The Balancing Act. I must say I wasn't disappointed; in fact, I was delighted! Crucial Conversations is an extremely insightful and very practical book. Indeed, it is a very rare combination to find a book that contains profound ideas as well as provides actionable tools and Crucial Conversations delivers both.
The book addresses a topic that is largely misunderstood and vastly underestimated: high stakes dialogue. The authors define crucial conversations as those where 1) stakes are high, 2) opinions vary, and 3) emotions run strong, or in other words, much of both our professional and personal lives. We're all involved in crucial conversations at home and at work but most of us are not very aware of the interpersonal dynamics at play and/or we're unskilled in how to respond differently. The book helps the reader first understand the principles involved in "crucial conversations" but then also helps the reader develop real skills and abilities to choose or change their communication patterns. The end result is remarkable. The book's impact is a much bigger idea than simple communication--it's all about effective human interaction and getting results with and through people.
The book is highly readable, extremely engaging and actually quite fun. It is filled with illustrations and stories from all walks of life: business examples, personal examples and family examples. The fact that the principles and skills the authors teach can be applied in all dimensions of life--work, home, personal--is very appealing to me and made the book extremely helpful on many fronts.
I benefitted most from this book from a business standpoint and have found that applying these skills has made a real difference at work. I'm more courageous and more considerate at the same time. I understand people better but I especially understand myself better. I'm far more conscious and aware of my dialogue with others and I've greatly improved my skills and abilities to lead effectively. The bottom line is, I'm helping my company get better results and I'm far more effective personally. If more people in business were to apply these principles and skills in the frequent crucial conversations they have at work, they would make better decisions, achieve better results and do it all in a way that would build the trust and strengthen relationships. I couldn't give a book higher marks. Outstanding!
151 internautes sur 167 ont trouvé ce commentaire utile 
For when things get crucial 17 septembre 2011
Par Liam Brown - Publié sur
Format: Broché
We all face situations in life where things are tense and saying the right things is crucial. This is what the authors call a "crucial conversation." As opposed to a casual discussion, crucial conversations happen between two or more people when opinions vary, stakes are high, and emotions run strong. Whether you are approaching a boss who is breaking his or her own policies, critiquing a colleague's work, or talking to a team member who isn't keeping commitments, keeping the conversation productive can be very difficult.

The main technique the authors teach is the talent of dialogue. This is the free flow of meaning between two or more people. People who use this technique are able to find a way to get all relevant information from themselves and others out in the open and make it safe for everyone to add their meaning to the shared pool. These people try hard to ensure that all ideas find their way into the forum; and as this "pool of shared meaning" grows, it helps people by exposing them to more accurate and relevant information so they can make better decisions.

In this, the 2nd edition, the book ads access to new material including a video vault that illustrates each of the authors' techniques being acted out, new case studies, and new tools to help you maneuver effectively through crucial conversations. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes. You'll learn how to:

* Prepare for high-impact situations with a six-minute mastery technique
* Make it safe to talk about almost anything
* Be persuasive, not abrasive
* Keep listening when others blow up or clam up
* Turn crucial conversations into the action and results you want

All in all a great book for developing advanced people skills. Another must read in this genre is Emotional Intelligence 2.0.
188 internautes sur 215 ont trouvé ce commentaire utile 
Fluffy, but very good 24 avril 2007
Par Brian Bex Huff - Publié sur
Format: Broché
This is kind of a fluffy business book... I generally hate these books, but this one has a creamy nougat center of knowledge that I've never encountered before. At 200 pages, its a must read. Please ignore the Franklin Covey vibe: the authors really have something important to say.

This book solidifies what many have said before: those who genuinely understand how to communicate have all the power in this world. It's not about knowledge, skills, manipulation, or strength... Those who can get groups of people who distrust each other to come to genuine consensus will always have power. Why? Because its so incredibly difficult... and its so incredibly important.

This book helps you identify the behaviors that help -- and the behaviors that hurt -- when building consensus. Make no mistake about it: human beings are poorly designed to get along with each other. Our brains are wired for competition. At most we co-operate with genetically similar groups. Evolution has wired us to not want to work together with people too different from ourselves, lest we threaten our own survival.

That may have been useful 2000 years ago in highly competitive tribal cultures, but in the modern world such prejudice is usually counterproductive.

This book helps you identify which behaviors may be hindering you. When confronted, a human's instinct is fight or flight. In a conversation, the fight instinct comes out in argument, sarcasm, or belittling. Likewise, the flight instinct comes out as keeping quiet and doing nothing, or totally ignoring what the other person said... typical passive-aggressive behavior.

This book also presents exercises to help you keep a cool head, communicate clearly, and get things done... despite your evolutionary wiring.

If you read this book, and practice their exercises a lot, you will slowly gain a reputation as somebody who can really make things happen.

Highly recommended!
229 internautes sur 264 ont trouvé ce commentaire utile 
This Book is REQUIRED READING for my Company! 26 juin 2002
Par Timothy V. Stay - Publié sur
Format: Broché
PAY THE [money] this book costs and avoid costly litigation, improve your communication, better manage expectations, defuse pent up emotions, and let your company be more productive!
I just finished Crucial Conversations and the first thing that I did as I laid down the book, was to log on to Amazon and order 30 copies to give to the managers within my company. I am the owner of my company of 600 employees and I am constantly searching for better ways to improve communication among our staff and employees. I am going to make sure that my HR team includes these principles into their training.
As I read through this book, I found that so many of our issues within the company would have been eliminated or diminished if we had embraced and utilized the tools laid out within this book. I could have avoided a costly lawsuit if these principles had been utilized when we were disciplining and eventually terminating an unproductive employee.
The authors have blended the humor of Dilbert, with the vision of Stephen Covey, with the practicality of consultants who have been down in the trenches of some of the biggest corporations in the US. It is an easy and enjoyable read.
I also found as I read the book that I kept thinking about how to use these tools to improve the conversations in my personal life, with my wife and with my children. I would love to see a second book that focused on Crucial Conversations at Home.
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