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Delivering Happiness: A Path to Profits, Passion, and Purpose (Anglais) Broché – 1 mai 2012


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EUR 11,57 EUR 16,85

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Book by Hsieh Tony

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Couverture | Copyright | Extrait | Quatrième de couverture
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Commentaires client les plus utiles sur Amazon.com (beta)

Amazon.com: HASH(0x9ba53d68) étoiles sur 5 85 commentaires
3 internautes sur 3 ont trouvé ce commentaire utile 
HASH(0x9ba6118c) étoiles sur 5 An enjoyable read 24 mars 2013
Par Amazon Customer - Publié sur Amazon.com
Format: Format Kindle Achat vérifié
This is an entertaining "fly on the wall" account of the authors journey from his first failed and successful businesses up to the sale of Zappos to Amazon.com for ~us$1bn. As an entreprenuer I had previously been inspired by many aspects of Zappos' culture and this book gives more of the background to that. I think the biggest takeaway is to learn just how close (and how often) Zappos' was to failure as it grew to finally turn a profit, around five years after it was started.

Based on the headlines, it had seemed to me that the author had led a charmed life, turning his midas touch from one business to another. Turns out the truth is very different and author is just as human as the rest of us with the main difference that he has made some very big bets in his life, bets which very nearly went bad. Personally I found this very inspiring.
2 internautes sur 2 ont trouvé ce commentaire utile 
HASH(0x9b6f60e4) étoiles sur 5 Good Book 26 mars 2013
Par Andrew - Publié sur Amazon.com
Format: Format Kindle Achat vérifié
I was surprised to find out it was a comic book format. I tried to get it to work on my kindle touch but it wouldn't work. So I updated and restarted it, and it still didn't work. Until I just decided to read it on mi iPad.. But it was a good read, definitely worth the short time spent
1 internautes sur 1 ont trouvé ce commentaire utile 
HASH(0x9c0ccdb8) étoiles sur 5 Great book! 14 février 2013
Par mowbrayian - Publié sur Amazon.com
Format: Format Kindle Achat vérifié
My company really raved about this book and asked my department to take a look at it. Having done this with many companies before I was expecting something more corporate, but this book is a very fun and easy read!!

Very inspiring and touches on some of the things I myself have been trying to accomplish at work! Can't wait to implement this at my next meeting!!
3 internautes sur 4 ont trouvé ce commentaire utile 
HASH(0x9bb05fb4) étoiles sur 5 Returned 4 septembre 2012
Par Mommy of Two - Publié sur Amazon.com
Format: Broché Achat vérifié
I missed the mark on this one and was unimpressed with the entire "comic" book idea. Amazon's service was great as always and I can't complain at all about Amazon - strictly a product review. I wouldn't recommend the book to anyone. It's my own fault really for purchasing because the truth is, I didn't like the whole comic book layout/story. If that's what you like - you may enjoy it.
HASH(0x9bc68cc0) étoiles sur 5 Audio book about the Red Bull leader 7 juillet 2012
Par J D - Publié sur Amazon.com
Format: Broché
I just finished listening to the audio book and it was an ok experience. The main reason I made it to the end was the audio-voice was a very nice soothing slightly-japanese american voice. It was intresting to learn about Hsieh's (Shay's) history in business but he weaves in this glamorous stuff about how Red Bull has been his friend, the rave scene and how many good business decisions came while drinking at a bar. This self-centered nature is expected from the start when Hsieh mentions he would rather not use a ghost writer or another voice to tell his story and proceeds to say that he likes the idea because he will get back at his stubborn English teachers from High School.

When the book isn't following Hseih's parties, bar time, and self-centered stories it follows Zappos and the way they have built strong company culture. The last third of the book he final drops most of the personal narrative and really lets us in on Zappos, I think it's an amazing company to have made it so well on customers happiness. The company culture is amazing but it's a very hard stunt to pull with growth this has made Zappos an amazing company in my mind. I like many of the ideas that Hseih touches upon from, transparency across the company to capitalizing on customer service. The final pieces of the book are centered on purpose and what brings happiness, ask yourself what are your goals?, get the answer then ask why? answer that the ask Why?....eventually if you ask why enough you should arrive at a belief that it will make you happy, if not you should change the goal...

Ultimately I thought the book was an OK book, I feel a more fitting title would be "Hseih-nanagins to Zappos profitability and happiness." My analysis is that Zappos has risen with the customer in mind while everyone else has cut-out or outsourced customer service. Old-fashioned customer service is long gone from so many businesses but it leaves an open field for new businesses to come into markets like Southwest has capitalized on all the other major airlines dropping their quality of customer service.
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