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Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ [Anglais] [Broché]

Daniel Goleman
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Description de l'ouvrage

27 septembre 2005
Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until Emotional Intelligence, we could only guess why. Daniel Goleman's brilliant report from the frontiers of psychology and neuroscience offers startling new insight into our "two minds"—the rational and the emotional—and how they together shape our destiny.

Through vivid examples, Goleman delineates the five crucial skills of emotional intelligence, and shows how they determine our success in relationships, work, and even our physical well-being. What emerges is an entirely new way to talk about being smart.

The best news is that "emotional literacy" is not fixed early in life. Every parent, every teacher, every business leader, and everyone interested in a more civil society, has a stake in this compelling vision of human possibility.

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Descriptions du produit

Extrait

The New Yardstick

The rules for work are changing. We're being judged by a new yardstick: not just by how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other. This yardstick is increasingly applied in choosing who will be hired and who will not, who will be let go and who retained, who passed over and who promoted.

The new rules predict who is most likely to become a star performer and who is most prone to derailing. And, no matter what field we work in currently, they measure the traits that are crucial to our marketability for future jobs.

These rules have little to do with what we were told was important in school; academic abilities are largely irrelevant to this standard. The new measure takes for granted having enough intellectual ability and technical know-how to do our jobs; it focuses instead on personal qualities, such as initiative and empathy, adaptability and persuasiveness.

This is no passing fad, nor just the management nostrum of the moment. The data that argue for taking it seriously are based on studies of tens of thousands of working people, in callings of every kind. The research distills with unprecedented precision which qualities mark a star performer. And it demonstrates which human abilities make up the greater part of the ingredients for excellence at work—most especially for leadership.

If you work in a large organization, even now you are probably being evaluated in terms of these capabilities, though you may not know it. If you are applying for a job, you are likely to be scrutinized through this lens, though, again, no one will tell you so explicitly. Whatever your job, understanding how to cultivate these capabilities can be essential for success in your career.

If you are part of a management team, you need to consider whether your organization fosters these competencies or discourages them. To the degree your organizational climate nourishes these competencies, your organization will be more effective and productive. You will maximize your group's intelligence, the synergistic interaction of every person's best talents.

If you work for a small organization or for yourself, your ability to perform at peak depends to a very great extent on your having these abilities—though almost certainly you were never taught them in school. Even so, your career will depend, to a greater or lesser extent, on how well you have mastered these capacities.

In a time with no guarantees of job security, when the very concept of a "job" is rapidly being replaced by "portable skills," these are prime qualities that make and keep us employable. Talked about loosely for decades under a variety of names, from "character" and "personality" to "soft skills" and "competence," there is at last a more precise understanding of these human talents, and a new name for them: emotional intelligence.


A Different Way of Being Smart

"I had the lowest cumulative grade point average ever in my engineering school," the codirector of a consulting firm tells me. "But when I joined the army and went to officer candidate school, I was number one in my class—it was all about how you handle yourself, get along with people, work in teams, leadership. And that's what I find to be true in the world of work."

In other words, what matters is a different way of being smart. In my book Emotional Intelligence, my focus was primarily on education, though a short chapter dealt with implications for work and organizational life.

What caught me by utter surprise—and delighted me—was the flood of interest from the business community. Responding to a tidal wave of letters and faxes, e-mails and phone calls, requests to speak and consult, I found myself on a global odyssey, talking to thousands of people, from CEOs to secretaries, about what it means to bring emotional intelligence to work.

* * *

This search has taken me back to research I participated in while a graduate student, and then faculty member, at Harvard University. That research was part of an early challenge to the IQ mystique—the false but widely embraced notion that what matters for success is intellect alone. This work helped spawn what has now become a mini-industry that analyzes the actual competencies that make people successful in jobs and organizations of every kind, and the findings are astonishing: IQ takes second position to emotional intelligence in determining outstanding job performance.

Analyses done by dozens of different experts in close to five hundred corporations, government agencies, and nonprofit organizations worldwide have arrived independently at remarkably similar conclusions, and their findings are particularly compelling because they avoid the biases or limits inherent in the work of a single individual or group. Their conclusions all point to the paramount place of emotional intelligence in excellence on the job--in virtually any job.


Some Misconceptions

As I've toured the world talking and consulting with people in business, I've encountered certain widespread misunderstandings about emotional intelligence. Let me clear up some of the most common at the outset. First, emotional intelligence does not mean merely "being nice." At strategic moments it may demand not "being nice," but rather, for example, bluntly confronting someone with an uncomfortable but consequential truth they've been avoiding.

Second, emotional intelligence does not mean giving free rein to feelings—"letting it all hang out." Rather, it means managing feelings so that they are expressed appropriately and effectively, enabling people to work together smoothly toward their common goals.

Also, women are not "smarter" than men when it comes to emotional intelligence, nor are men superior to women. Each of us has a personal profile of strengths and weaknesses in these capacities. Some of us may be highly empathic but lack some abilities to handle our own distress; others may be quite aware of the subtlest shift in our own moods, yet be inept socially.

It is true that men and women as groups tend to have a shared, gender-specific profile of strong and weak points. An analysis of emotional intelligence in thousands of men and women found that women, on average, are more aware of their emotions, show more empathy, and are more adept interpersonally. Men, on the other hand, are more self-confident and optimistic, adapt more easily, and handle stress better.

In general, however, there are far more similarities than differences. Some men are as empathic as the most interpersonally sensitive women, while some women are every bit as able to withstand stress as the most emotionally resilient men. Indeed, on average, looking at the overall ratings for men and women, the strengths and weaknesses average out, so that in terms of total emotional intelligence, there are no sex differences.

Finally, our level of emotional intelligence is not fixed genetically, nor does it develop only in early childhood. Unlike IQ, which changes little after our teen years, emotional intelligence seems to be largely learned, and it continues to develop as we go through life and learn from our experiences—our competence in it can keep growing. In fact, studies that have tracked people's level of emotional intelligence through the years show that people get better and better in these capabilities as they grow more adept at handling their own emotions and impulses, at motivating themselves, and at honing their empathy and social adroitness. There is an old-fashioned word for this growth in emotional intelligence: maturity.


Why This Matters Now

At a California biotech start-up, the CEO proudly enumerated the features that made his organization state-of-the-art: No one, including him, had a fixed office; instead, everyone carried a small laptop—their mobile office—and was wired to everyone else. Job titles were irrelevant; employees worked in cross-functional teams and the place bubbled with creative energy. People routinely put in seventy- and eighty-hour work weeks.

"So what's the downside?" I asked him.

"There is no downside," he assured me.

And that was the fallacy. Once I was free to talk with staff members, I heard the truth: The hectic pace had people feeling burned out and robbed of their private lives. And though everyone could talk via computer to everyone else, people felt that no one was truly listening to them.

People desperately felt the need for connection, for empathy, for open communication.

In the new, stripped-down, every-job-counts business climate, these human realities will matter more than ever. Massive change is a constant; technical innovations, global competition, and the pressures of institutional investors are ever-escalating forces for flux.

Another reality makes emotional intelligence ever more crucial: As organizations shrink through waves of downsizing, those people who remain are more accountable—and more visible. Where earlier a midlevel employee might easily hide a hot temper or shyness, now competencies such as managing one's emotions, handling encounters well, teamwork, and leadership, show—and count--more than ever.

The globalization of the workforce puts a particular premium on emotional intelligence in wealthier countries. Higher wages in these countries, if they are to be maintained, will depend on a new kind of productivity. And structural fixes or technological advances alone are not enough: As at the California biotech firm, streamlining or other innovations often create new problems that cry out for even greater emotional intelligence.

As business changes, so do the traits needed to excel. Data tracking the talents of star performers over several decades reveal that two ...

Revue de presse

"A thoughtfully written, persuasive account explaining emotional intelligence and why it can be crucial to your career."—USA Today

"Good news to the employee looking for advancement [and] a wake-up call to organizations and corporations."—The Christian Science Monitor

"Anyone interested in leadership...should get a copy of this book. In fact, I recommend it to all readers anywhere who want to see their organizations in the phone book in the year 2001."—Warren Bennis, The New York Times Book Review

"A thoughtfully written, persuasive account explaining emotional intelligence and why it can be crucial to your career." —USA Today


From the Hardcover edition.

Détails sur le produit

  • Broché: 384 pages
  • Editeur : Bantam; Édition : 10 Anv (27 septembre 2005)
  • Langue : Anglais
  • ISBN-10: 055338371X
  • ISBN-13: 978-0553383713
  • Dimensions du produit: 21 x 13,4 x 2,1 cm
  • Moyenne des commentaires client : 4.4 étoiles sur 5  Voir tous les commentaires (5 commentaires client)
  • Classement des meilleures ventes d'Amazon: 36.744 en Livres anglais et étrangers (Voir les 100 premiers en Livres anglais et étrangers)
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10 internautes sur 10 ont trouvé ce commentaire utile 
4.0 étoiles sur 5 Feeling smart, feeling good... 24 février 2006
Par FrKurt Messick TOP 1000 COMMENTATEURS
Format:Broché
Ever since I read Martin Gardiner's book on multiple intelligences, I have been intrigued by the study of how we learn and the different types of intelligence. No one disputes that mathematical/analytical brain-power is a very different type of intelligence from the kind of bodily intelligence that makes someone a graceful gymnast or a super athlete; while there is often some cross-over between the kinds of intelligence that make for good mathematicians and good musicians, the kinds of intelligence that are brought to bear on different parts of our lives get developed in different ways.
One of the more controversial and overlooked types of intelligence is Emotional Intelligence. I do not agree with the idea that one's EQ is in some way opposite from the IQ, the standard intelligence quotient idea (which in and of itself is calculated and reliant on different criteria depending upon the test). I don't believe that Goleman ever makes such a dramatic claim as to show a precise inverse relationship between the EQ and IQ. He does show that there are different kinds of difficulties that can arise, and that a high IQ does not necessarily (or even often) translate into a high EQ.
After a brief introduction exploring the general issues of intelligence and the power of emotions, Goleman
looks at new discoveries in brain anatomy and architecture, particularly as it pertains to what happens when emotions `take over'. The second, and longest, section of the book looks at the nature of Emotional Intelligence. This is being able to understand oneself as well as others, being able to control emotions (or not), and drawing on Aristotle's phrase from the Nicomachean Ethics, being able to have the right degree of emotion at the right time for the right reason for the right duration.
Lire la suite ›
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3 internautes sur 3 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Travail de vulgarisation? 26 février 2010
Par Christophe FAURIE VOIX VINE
Format:Broché
Les universitaires ne semblent pas avoir une grande estime pour cet auteur qui a exploité leurs découvertes pour en faire un succès de librairie.
À mon avis, l'intérêt de ce livre n'a rien à voir avec "l'intelligence émotionnelle", terme marketing, mais vient du tableau qu'il dresse des recherches en psychologie modernes. La connaissance des mécanismes de fonctionnement du corps et du cerveau ont permis de faire des pas de géant à cette science et d''expliquer un très grand nombre de phénomènes (comme les "cercles vicieux" qui amènent au divorce) qui affectent notre vie quotidienne.
Très facile à lire.
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4.0 étoiles sur 5 variations d'intelligences 17 avril 2014
Format:Broché|Achat vérifié
Livre super intéressant que j'avais perdu/ prêté
et que je tenais absolument a récupérer.
Le livre vous enseigne que tout le monde
est doué en au moins quelque chose.....
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4.0 étoiles sur 5 Feeling smart, feeling good... 2 mars 2006
Par FrKurt Messick TOP 1000 COMMENTATEURS
Format:Poche
Ever since I read Martin Gardiner's book on multiple intelligences, I have been intrigued by the study of how we learn and the different types of intelligence. No one disputes that mathematical/analytical brain-power is a very different type of intelligence from the kind of bodily intelligence that makes someone a graceful gymnast or a super athlete; while there is often some cross-over between the kinds of intelligence that make for good mathematicians and good musicians, the kinds of intelligence that are brought to bear on different parts of our lives get developed in different ways.
One of the more controversial and overlooked types of intelligence is Emotional Intelligence. I do not agree with the idea that one's EQ is in some way opposite from the IQ, the standard intelligence quotient idea (which in and of itself is calculated and reliant on different criteria depending upon the test). I don't believe that Goleman ever makes such a dramatic claim as to show a precise inverse relationship between the EQ and IQ. He does show that there are different kinds of difficulties that can arise, and that a high IQ does not necessarily (or even often) translate into a high EQ.
After a brief introduction exploring the general issues of intelligence and the power of emotions, Goleman
looks at new discoveries in brain anatomy and architecture, particularly as it pertains to what happens when emotions `take over'. The second, and longest, section of the book looks at the nature of Emotional Intelligence. This is being able to understand oneself as well as others, being able to control emotions (or not), and drawing on Aristotle's phrase from the Nicomachean Ethics, being able to have the right degree of emotion at the right time for the right reason for the right duration.
Lire la suite ›
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0 internautes sur 1 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Cool 15 février 2013
Format:Broché|Achat vérifié
Livre assez instructif, bien construit. Assez intéressant a lire pour sa culture comme pour ses études. Donc je vous le conseille vivement
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