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Descriptions du produit

Présentation de l'éditeur

Helping is a fundamental human relationship.

From a mother feeding her infant to a friend or spouse helping to make something happen, to a group member playing his or her role to help the group to succeed, to a therapist helping a patient, to an organizational consultant or coach helping to improve individual, group or organizational functioning, helping is the basic relationship that moves things forward. Yet, paradoxically, we know relatively little about the social and psychological dynamics of that relationship.

In this seminal book on the topic, corporate culture and organizational development guru Ed Schein analyzes the dynamics of helping relationships, explains why help is often not helpful, and shows what any would-be-helper must do to insure that help is actually provided.

Many different words are used for helping assisting, aiding, advising, coaching, consulting, counseling, guiding, mentoring, supporting, teaching, and many more but they all have common dynamics and processes. Schein exposes and shows how to resolve the inequities and role ambiguities of helping relationships, describes the different roles that helpers can take once the relationship is balanced, and explains how to build a balanced relationship and how to intervene as that relationship develops, In this short but profound book Schein examines the social dynamics that are at play in helping relationships in order to better understand why offers of help are sometimes refused or resented, and how to make help more useful and effective.

Biographie de l'auteur

Ed Schein was Chief of the Social Psychology Section of the Walter Reed Army Institute of Research while serving in the U.S. Army as Captain from 1952 to 1956. He joined MIT's Sloan School of Management in 1956 and was made a Professor of Organizational Psychology and Management in 1964. From 1968 to 1971 Schein was the Undergraduate Planning Professor for MIT, and in 1972 he became the Chairman of the Organization Studies Group of the MIT Sloan School, a position he held until 1982. He was honored in 1978 when he was named the Sloan Fellows Professor of Management, a Chair he held until 1990. He is currently Sloan Fellows Professor of Management Emeritus and continues at the Sloan School half-time as a Senior Lecturer. He is also the Founding Editor of Reflections, the Journal of the Society for Organizational Learning devoted to connecting academics, consultants, and practitioners around the issues of knowledge creation, dissemination and utilization. His consultation focuses on organizational culture, organization development, process consultation, and career dynamics, and among his past and current clients are major corporations both in the U.S. and overseas such as Digital Equipment Corporation, Ciba-Geigy, Apple, Citibank, General Foods, Procter and Gamble, ICI, Saab Combitech, Steinbergs, Alcoa, Motorola, Hewlett-Packard, Exxon, Shell, AMOCO, Con Edison, and the Economic Development Board of Singapore. Schein has received many honors and awards for his writing, most recently the Lifetime Achievement Award in Workplace Learning and Performance of the American Society of Training Directors, Feb, 3, 2000 and the Everett Cherington Hughes Award for Career Scholarship from the Careers Division of the Academy of Management, Aug. 8, 2000. Paul Kampas is a consultant, researcher, and author with over two decades of multi-disciplinary experience in technology, systems, and strategy. Hi is principal of Kampas Research, a consulting firm that provides research, writin --Ce texte fait référence à l'édition Broché .


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Détails sur le produit

  • Broché: 192 pages
  • Editeur : Berrett-Koehler; Édition : Reprint (1 mars 2011)
  • Langue : Anglais
  • ISBN-10: 1605098566
  • ISBN-13: 978-1605098562
  • Dimensions du produit: 14 x 1,4 x 21,6 cm
  • Moyenne des commentaires client : 5.0 étoiles sur 5  Voir tous les commentaires (2 commentaires client)
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Format: Broché Achat vérifié
Edgar H. Schein est un des grands penseurs de ce que les Anglo-Saxons appellent "organizationnal behavior" (i.e. comportement organisationnel). On lui doit de multiples réflexions dans différents domaines qui ont fait avancer la connaissance.
Ici, dans la suite de son travail sur le processus de la relation de conseil ("process consultation") il se livre à une analyse fine et rigoureuse de ce qui se joue dans la relation d'aide.
On y trouve beaucoup d'idées lumineuses, qu'on regrette de n'avoir pas formulées avant lui, sur la façon juste de se situer dans ce mode relationnel qui est tout sauf évident.
La force de ce grand théoricien réside dans le recul critique qu'il sait avoir sur sa propre expérience et dans sa manière très accessible de nous partager sa réflexion.
Un grand livre à lire destiné à ceux, et ils sont nombreux, pour qui la relation d'aide est un part importante de leur activité.
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Format: Relié
Un regard différent sur les relations d'aide, applicable à beaucoup de domaines, donnant de multiples exemples. La notion de "humble inquiry" y est primordiale et extrêmement utile.
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Commentaires client les plus utiles sur Amazon.com (beta)

Amazon.com: 35 commentaires
9 internautes sur 9 ont trouvé ce commentaire utile 
Another classic from Dr. Schein 4 avril 2009
Par Daniel R. Wilson - Publié sur Amazon.com
Format: Relié Achat vérifié
Dr. Schein is one of the great names in organizational behavior. That said, why did he write a book on something as "obvious" as how to help people? It's because helping people is one of the trickiest things in the world to do right. You will agree with me if your attempts to help someone--or your failure to help--ever blew up in your face, or if you have tried to help people who really needed it and they turned a cold shoulder to you.

Dr. Schein analyzes the ego shifts that accompany needing help, asking for help, offering help, providing help, and so on. He explains the tenderness of the ego as it navigates through all of these shifting states.

He also introduced me to the notion of "social economics." For example: if I hold a door open for a stranger as we enter an office building I inwardly set an expectation of a thank you from the stranger. I think, "You owe me." It's dumb, but I see myself in that example. As the stakes get serious with co-workers, bosses, spouses, and friends it becomes increasingly important to be fluent with the social economics of the situation you are in.

This book has increased my sensitivity to the dynamics that surround the art of helping. I am also much more alert to recognizing the "state" of my relationships and to accounting for the social economics that are in play. I don't want to be unaware of a debt that someone has assigned to me, and I don't want to chalk up obligations that exist only in my own imagination.

This is a how-to book with wide applications, and I recommend it highly.
13 internautes sur 14 ont trouvé ce commentaire utile 
A helpful book 17 mars 2009
Par Diantha Millott - Publié sur Amazon.com
Format: Relié
Being in a profession where I am employed to "Help" others, (Personal Trainer) it is easy to fall into the trap of just telling people what to do without really helping them. This book dissects our relationships with others, both professional and personal, in order to better understand how to approach them in a more productive way.
8 internautes sur 8 ont trouvé ce commentaire utile 
Helpful Information About Helping 15 août 2009
Par Larry Underwood - Publié sur Amazon.com
Format: Relié
Edgar H. Schein has compiled a helpful guide for those who have difficulty in mastering that somewhat tricky & misunderstood task of (a) giving help & (b) receiving help. Clearly, with personal egos that come into play, there are ways of engaging others in such a way to make the process go smoothly. Of course, so much of that is handled poorly, and good intentions are nullified; the end result is often total chaos.

Typically, people in business who receive "help" from someone who is potentially "career threatening" (aka the boss), may think there are hidden agendas that come into play, and wonder if that person is really trying to help; or set them up for a backstabbing attack. This is an unfortunate, but all too common scenario in many organizations. The key is being able to establish an environment of mutual trust and respect; that creates a common bond between all parties and the spirit of teamwork usually comes into play; the results are usually favorable.

Although the advice given in this book is somewhat pedestrian, it is based on good old-fashioned common sense; and there's not enough of that going on anywhere lately. This book certainly helps!
22 internautes sur 27 ont trouvé ce commentaire utile 
Advice for all 19 février 2009
Par Edgar H. Schein - Publié sur Amazon.com
Format: Relié
I am reviewing my own book to let future readers know that this is advice and analysis for the general audience because we are all in the position of offering and receiving help of all kinds all the time. Giving directions, helping kids with homework, getting advice from a friend, taking care of a loved one all have to be understood and managed to insure that the help will be helpful.
6 internautes sur 6 ont trouvé ce commentaire utile 
An outstanding contribution to change agents and helping professionals in every field 6 septembre 2012
Par David Verble - Publié sur Amazon.com
Format: Format Kindle Achat vérifié
This book is the latest by the person who first described the importance of culture within an organization. He has spent his career studying organizations and people in them and working in process consultation and organization and human development. He has contributed a long list of significant works to the literature of the field. This book is not, however, academic or theoretical. It is a very personal statement of beliefs about the role of the helping professional and speaks to other helping professionals at a personal level. It raises questions that can lead the reader to refine her or his perspective on the role of the helper and the practice of helping as both a professional and person to person. What does it mean to help someone? When is help helpful and when is it not? What is the role of the helped in being helped? For most of us helping is a one way process based on good intentions. This work redefines that process as a relationship and describes what is necessary for it to work for both the giver and the receiver. Schein further turns our notions of helping on their heads by introducing the belief that successful help depends on humility on the part of the helper (no matter how good his or her intentions) and equitability in the relationship between helper and the helped. If you are open to some deep reflection and significant new insight into how you operate as a helping person whether professional or personal I strongly recommend this book. It can reframe both your aspirations and your approach. It did mine.
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