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Humble Inquiry: The Gentle Art of Asking Instead of Telling [Anglais] [Broché]

Edgar H. Schein

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Description de l'ouvrage

20 octobre 2013
We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we’ve made about them. But telling makes people feel inferior—it shuts them down. This is particularly true of interactions between superiors and subordinates, and that’s where it’s particularly problematic. In today’s complex, interconnected, rapidly changing world hierarchy means nothing—anybody anywhere could have that vital fact or insight that could mean the difference between success or disaster. A free flow of information is crucial.

Humble Inquiry builds the kinds of positive, trusting, balanced relationships that encourage honest and open interactions in both our professional and personal lives. Schein defines Humble Inquiry as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.” In this seminal work he explores the concept of humility, looks at how Humble Inquiry differs from other kinds of inquiry, offers examples of Humble Inquiry in action in many different settings, and shows how to overcome the cultural, organizational and psychological barriers that keep us from practicing it This is a major new contribution to how we see human dynamics and relationships, presented in a compact, personal, eminently practical way.


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Biographie de l'auteur

Edgar Schein is the Society of Sloan Fellows Professor of Management Emeritus and a Professor Emeritus at the MIT Sloan School of Management. He is the author of many articles and books, including Helping, Process Consultation Revisited, The Corporate Culture Survival Guide, DEC Is Dead Long Live DEC Organizational Culture and Leadership, and Career Anchors. He has defined the field of organizational culture and has consulted with many organizations in the United States and overseas on organizational culture, organization development, process consultation, and career dynamics. What has distinguished Schein's work is his combination of sociology, anthropology, and social psychology.

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Amazon.com: 4.2 étoiles sur 5  48 commentaires
31 internautes sur 32 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Cross industry lessons in humble inquiry? 21 septembre 2013
Par Jody Hoffer Gittell - Publié sur Amazon.com
Format:Broché
One question I have is how this humble inquiry approach can gain traction in industries where it seems to be totally undervalued. It is not the leadership approach that tends to be promoted in MBA programs - perhaps quite the opposite.

I wanted to share an experience I had while teaching about relational coordination - coordinating work processes through shared goals, shared knowledge and mutual respect - in the MIT Operations Academy with executives from an international energy company who were trying hard to improve the safety culture of their organization. One executive asked me: "What kind of leadership is conducive to relational coordination?" I answered after thinking for a moment: "I don't know - I haven't studied it but probably something like leading through humble inquiry." He responded "That's what I thought and that's not what gets rewarded here." It turns out that one of their senior leaders who was being recognized at the graduation ceremony was credited with helping to turn around the troubled Alaska region. He explained what happened: "I realized I wasn't going to accomplish anything by staying at headquarters. I went up to the region and talked to front-line operators and asked: What is your job and how can I help you to do it better?" What he learned through this process and perhaps just as importantly the relationships he built as a leader helped to turn around the safety outcomes of that region.

This process sounded a lot like humble inquiry - like in the Toyota Production System and at Southwest Airlines in which managers lead by going to the front line to "see" and "ask." Recognizing that they may know a lot about the strategic environment but to really understand the operations they have to engage in humble inquiry with front-line employees who do the work everyday and are indeed the experts. In effect the humble inquiry that Schein describes so clearly is a key ingredient of relational leadership, and it builds relational coordination for high performance.
32 internautes sur 40 ont trouvé ce commentaire utile 
2.0 étoiles sur 5 good points, one page would have been enough 5 octobre 2013
Par AMH - Publié sur Amazon.com
Format:Format Kindle|Achat authentifié par Amazon
You should listen more than you speak and ask more than you tell. This is certainly true. If you repeat this message over and over, add some personal experiences and make sure to add some examples including various forms of business leaders, well, then you have this book. I wonder if those who really need to be reminded about the Importance of asking actually bother to read such a book. To the rest of us, this book is a statement of the obvious, unfortunately adding nothing new. Two stars for getting the message right, though.
10 internautes sur 11 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 A book every leader, researcher and consultant should read 19 octobre 2013
Par Mrs. A. van der Zouwen - Publié sur Amazon.com
Format:Broché|Achat authentifié par Amazon
If you want to find out things, just start with asking humble questions and take time to listen instead of telling. This is important, because many mistakes could have been avoided by just listening to people on the shop floor. They have the information you need. Intrusive asking or telling shuts people down. Humble inquiry opens space for people to share their information and ideas. It is a humble book in itself, only a 110 easy to read pages with a lot of wisdom, presented in a humble way. Warmly recommended.
12 internautes sur 14 ont trouvé ce commentaire utile 
2.0 étoiles sur 5 Not very helpful 15 décembre 2013
Par Mark Seidl - Publié sur Amazon.com
Format:Format Kindle|Achat authentifié par Amazon
The book introduces us to Humble Inquiry which is a way of asking questions that builds trust and relationships. While the idea has merit, the book spends far too much time on defining what trust, relationships and culture in the context of this idea rather than focusing on the strategies for learning and applying the approach.
5 internautes sur 5 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Best way to help others and get into a true dialogue 16 octobre 2013
Par Norbert Clery - Publié sur Amazon.com
Format:Broché|Achat authentifié par Amazon
Once more, Edgar Schein refine his approach of process consultation and leads us through very simple ways to connect with others, discover what the other person want and help the other person to clarify his ideas and thoughts.

This is a "must read" and practice for anybody who wants to develop deep relationships with customers, colleagues, family members,...
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