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Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition (Anglais) Broché – 16 décembre 2011

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Présentation de l'éditeur

Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety.

The new edition of this international bestseller begins with an overview of Lean methods. It explains how Lean practices such as value stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. In addition to a new introduction from John Toussaint, this updated edition includes:

  • New and updated material on identifying waste, A3 problem solving, employee suggestion management, and strategy deployment
  • New case studies—including a new Kanban case study (Northampton General Hospital) and another that ties together the themes of standardized work, Kanban, 5S, visual management, and Lean leadership for the prevention of patient harm
  • New examples and updated data throughout, including revised chapters on patient safety and preventing medical errors

Detailing the steps needed for a successful transition to a Lean culture, the book provides the understanding of Lean practices—including standardized work, error proofing, root cause problem solving, and daily improvement processes—needed to reduce common hospital errors. The balanced approach outlined in this book will guide you through the process of improving quality of service while reducing costs in your hospital.

*The Lean Certification and Oversight Appeals committee has approved Lean Hospitals as recommended reading for those in pursuit of Lean Bronze Certification from SME, AME, Shingo Prize, and ASQ.

Check out a video of Mark Graban discussing the new edition of his Shingo Prize-Winning Book.


Biographie de l'auteur

Mark Graban is a consultant, author, keynote speaker, and blogger in the world of Lean healthcare. Mark is an experienced consultant and change agent, with a background in industrial and mechanical engineering and an MBA from the MIT Sloan Leaders for Global Operations Program. Prior to healthcare, Mark worked in multiple industries, including automotive (General Motors), electronics (Dell), and industrial products (Honeywell). At Honeywell, Mark was certified as a Lean Expert (Lean Black Belt).

Since August 2005, Mark has worked exclusively in healthcare, where he has coached Lean teams at client sites in North America and the United Kingdom, including medical laboratories, hospitals, and primary care clinics. Mark’s motivation is to apply Lean and Toyota Production System principles to improve quality of care and patient safety, to improve the customer/patient experience, to help the development of medical professionals and employees, and to help build strong organizations for the long term.

From June 2009 to June 2011, Mark was a Senior Fellow with the Lean Enterprise Institute (LEI), a not-for-profit educational organization that is a leading voice in the Lean world. In this role, Mark also served as the Director of Communication & Technology for the Healthcare Value Network, a collaboration of healthcare organizations from across North America, a partnership between LEI and the ThedaCare Center for Healthcare Value. Mark continues as an LEI faculty member.

In June 2011, Mark joined the software company KaiNexus as their Chief Improvement Officer, to help further their mission of "making improvement easier" in healthcare organizations, while continuing his other consulting and speaking activities. Mark was raised in Livonia, Michigan and currently resides in Keller, Texas with his wife, Amy. To interact with Mark and the Lean healthcare community, visit www.LeanHospitalsBook.com.

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Couverture | Copyright | Table des matières | Extrait | Index | Quatrième de couverture
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Amazon.com: 22 commentaires
3 internautes sur 3 ont trouvé ce commentaire utile 
Get up to speed on LEAN in Healthcare 27 avril 2013
Par Russ Emrick - Publié sur Amazon.com
Format: Broché Achat vérifié
I was behind the times not fully appreciating how Toyota's LEAN processes are impacting healthcare. As such I needed a quick primer on the subject. "LEAN Hospitals" is an excellent resource for learning how to implement useful, cost effective, and powerful change elements into a medical enterprise. Easy to read, well illustrated, and full of practical examples "LEAN Hospitals" is an excellent book that I keep close at hand on my resource shelf.

A patient died because three syringes all had the same color of fluid: an anesthetic, a disinfectant, and a contrast agent. This was an accident ready to happen. Standard solution: fire the nurse, insist people read each label = result that doesn't really work. LEAN solution: have each solution be a different color. Zero cost, clearly visible = result that worked and prevented deaths, pain, and lawsuits.

Many such examples with solutions are used throughout "LEAN Hospitals". The concepts, forms, and principles of LEAN are fleshed out. However to really effectively use LEAN and the Toyota system, you will need additional materials that deep dive LEAN. However for a primer on LEAN within healthcare this is simply the best resource available.
3 internautes sur 3 ont trouvé ce commentaire utile 
Required reading for Hospital Administrators and Managers 16 mai 2013
Par Lean Practitioner - Publié sur Amazon.com
Format: Broché Achat vérifié
This is the single most comprehensive and helpful book applying lean management practices to the hospital setting. It is obvious that Mark Graban has done a great deal or work in hospitals and this book clearly demonstrates his practical knowledge. It should be required reading for everyone managing in healthcare. If you are in healthcare, get it, read it, and apply it.
4 internautes sur 5 ont trouvé ce commentaire utile 
It will open your eyes! 30 novembre 2011
Par Rich D - Publié sur Amazon.com
Format: Broché
An excellent read. This edition provides enhanced ideas and recommnedations on the original, the examples Mark uses are real world and applicable - they make you think. This book is a must for those in healtcare. His discussion regarding standard work in healtcare was right on. After reading this book you won't see things in your facility the same way again. Highly Recommend
3 internautes sur 4 ont trouvé ce commentaire utile 
Comment from Jeffrey K. Liker, author of "The Toyota Way" 12 novembre 2012
Par Bastien Le Gendre - Publié sur Amazon.com
Format: Broché Achat vérifié
[...] Toyota's system is actually designed to support the development of people, not to provide a quick fix set of technical solutions, and this takes time and patience. Many health care consultants have rebadged themselves as Lean consultants and do not understand the real thinking behind the Toyota Production System. Mark Graban is an exception[...]. His book is a welcome translation of the Toyota Production System into language any health care professional can understand[...].
1 internautes sur 1 ont trouvé ce commentaire utile 
useful and practical 21 septembre 2013
Par Henrieta Madarova - Publié sur Amazon.com
Format: Format Kindle Achat vérifié
I found it very useful for my work in health care because it transforms the principles from automobile industry into service industry like health care where due to third party payment concept of customers and ineffectiveness and number of other things is "little bit" different
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