Présentation de l'éditeur
A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers.
In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.
In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.
Quatrième de couverture
A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from and can obtain these items from a growing number of sources. Computers, cars and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because our experience of obtaining and using these items is more frustrating than ever. At the same time, companies are finding themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers.
In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing consumers and companies alike how they can align their goals to achieve greater value with less waste.
'Quote'
In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing consumers and companies alike how they can align their goals to achieve greater value with less waste.
'Quote'
