Book Description
Sybex, winner of "Best Study Guides" in CertCities 2003 and 2002 Readers' Choice Awards, has a hot new product for Microsoft's hot new certification--MCDST (Microsoft Certified Desktop Support Technician). If you're entering the IT workforce and want to ensure you have the skills to successfully troubleshoot desktop environments running Windows, this exam and book were created for you. Sybex is offering the best package at the best price--coverage of exams 70-271 and 70-272 in a single, low-priced volume! The companion CD includes advanced testing engine with hundreds of sample exam questions, electronic flashcards, along with the entire book in PDF.
Back Cover copy
Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today’s certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides:
In-depth coverage of all exam topics
Practical information on supporting users and troubleshooting applications
Hundreds of challenging review questions
Leading-edge exam preparation software, including a test engine and electronic flashcards
Authoritative coverage of all exam objectives, including:
Exam 70-271:
Installing a Windows Desktop Operating System
Managing and Troubleshooting Access to Resources
Configuring and Troubleshooting Hardware Devices and Drivers
Configuring and Troubleshooting the Desktop and User Environments
Troubleshooting Network Protocols and Services
Exam 70-272:
Configuring and Troubleshooting Applications
Resolving Issues Related to Usability
Resolving Issues Related to Application Customization
Configuring and Troubleshooting Connectivity for Applications
Configuring Application Security
Featured on the CD
SYBEX TEST ENGINE Test your knowledge with advanced testing software. Includes all chapter review questions and two bonus exams!
ELECTRONIC FLASHCARDS Reinforce your understanding with flashcards that can run off your PC, Pocket PC, or Palm handheld.
Also on the CD, you’ll find the entire book in searchable and printable PDF.
