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Prioritizing Web Usability [Anglais] [Broché]

Jakob Nielsen , Hoa Loranger
5.0 étoiles sur 5  Voir tous les commentaires (1 commentaire client)
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Description de l'ouvrage

20 avril 2006
In 2000, Jakob Nielsen, the world’s leading expert on Web usability, published a book that changed how people think about the Web—Designing Web Usability (New Riders). Many applauded. A few jeered. But everyone listened. The best-selling usability guru is back and has revisited his classic guide, joined forces with Web usability consultantHoa Loranger, and created an updated companion book that covers the essential changes to the Web and usability today. Prioritizing Web Usability is the guide for anyone who wants to take their Web site(s) to next level and make usability a priority! Through the authors’ wisdom, experience, and hundreds of real-world user tests and contemporary Web site critiques, you’ll learn about site design, user experience and usability testing, navigation and search capabilities, old guidelines and prioritizing usability issues, page design and layout, content design, and more!


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Descriptions du produit

Quatrième de couverture

In 2000, Jakob Nielsen, the world’s leading expert on Web usability, published a book that changed how people think about the Web—Designing Web Usability (New Riders). Many applauded. A few jeered. But everyone listened. The best-selling usability guru is back and has revisited his classic guide, joined forces with Web usability consultantHoa Loranger, and created an updated companion book that covers the essential changes to the Web and usability today. Prioritizing Web Usability is the guide for anyone who wants to take their Web site(s) to next level and make usability a priority! Through the authors’ wisdom, experience, and hundreds of real-world user tests and contemporary Web site critiques, you’ll learn about site design, user experience and usability testing, navigation and search capabilities, old guidelines and prioritizing usability issues, page design and layout, content design, and more!

Biographie de l'auteur

Jakob Nielsen is a principal of the Nielsen Norman Group and has been called "the world's leading expert on Web usability" by U.S. News and World Report. His Alertbox column has been published on the Internet since 1995 (www.useit.com). A previous Sun Microsystems Distinguished Engineer, Nielsen is the author of numerous books, including the worldwide best-seller Designing Web Usability (New Riders, 2000).

Hoa Loranger is a User Experience Specialist at Nielsen Norman Group. Loranger consults with well-known companies in various industries including finance, customer support, and entertainment. She conducts international usability research worldwide and gives keynote presentations and tutorials on a variety of Web usability topics. She has also co-authored numerous reports on topics ranging from teenagers' use of the Web to the design of Flash-based applications.


Détails sur le produit

  • Broché: 432 pages
  • Editeur : New Riders; Édition : 1 (20 avril 2006)
  • Langue : Anglais
  • ISBN-10: 0321350316
  • ISBN-13: 978-0321350312
  • Dimensions du produit: 23 x 18 x 2 cm
  • Moyenne des commentaires client : 5.0 étoiles sur 5  Voir tous les commentaires (1 commentaire client)
  • Classement des meilleures ventes d'Amazon: 178.591 en Livres anglais et étrangers (Voir les 100 premiers en Livres anglais et étrangers)
  • Table des matières complète
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Couverture | Copyright | Table des matières | Extrait | Index | Quatrième de couverture
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Commentaires client les plus utiles
5.0 étoiles sur 5 A must have. 15 juin 2009
Format:Broché
To read or to make read this book is essential to every designer, product manager, business analyst and even VP Marketing working around web problematics.
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Amazon.com: 4.3 étoiles sur 5  31 commentaires
67 internautes sur 71 ont trouvé ce commentaire utile 
3.0 étoiles sur 5 Interesting read, if you've read the first book. 2 juin 2006
Par N. Skwortsow - Publié sur Amazon.com
Format:Broché
This book seems more like an updated edition of the previous book. It does not contain many new thoughts.

+ concisely written and well-illustrated

- poor use of popular language (e.g. "lame") at times.

- not much new content, compared to the 1999 "Web Usability" book by Nielsen

- too many references to other reports & seminars which can be purchased from Nielsen/Norman Group. I don't buy a book to receive a sales brochure from a company.

- the book states that you should use "everyday" users to test an "everyday" website. However, in several of the quoted user statements, users use such terms as "I don't think this is user friendly" which sound more like a technical opinion, rather than an empirical fact.

- It seems that some reviews are biased, mainly the one for the Social Security website.

- Some of the websites chosen to review are low-traffic and amateuristic websites. I would have preferred larger websites for all screenshots.

- It's unclear which parts Nielsen wrote, and which parts his associate. I'm afraid that Nielsen lent his name for the cover only.

###

I've read all of Nielsen's books and I would not

recommend this one since it does not hold as many fundamentals as his 1999 book.

His previous co-authored book on homepages is a well-written and beautifully illustrated book.
37 internautes sur 39 ont trouvé ce commentaire utile 
2.0 étoiles sur 5 Very disappointing 6 juin 2006
Par Richard Page - Publié sur Amazon.com
Format:Broché
I have been waiting for a new Jakob Nielsen book for years after particularly enjoying the 50 homepages deconstructed book by him. It was with eager anticipation that I first started to read it. However, I was disppointed for many reasons:

- The first 100 pages are pretty obvious to anyone who is at all into website usability, it just talks about improvements made to usability, with little thought given to new usability problems that have appeared since his last book.

- The case studies are good, but he doesn't conduct a big enough sample group. 50 homepages book did this way better, and for bigger and more industry standard websites.

- The last few chapters have very little real direction and seem to have just been bolted on to make the book longer. Almost left a sour taste in my mouth when I finished, making me think, 'hmmm, tell me something I didn't already know'.

If you have already read his first book, then I would seriously recommend his '50 homepages deconstructed' book over this. Way more informative with many more action items in it.

He also continues to ignore critical areas of 'why and how' you need to improve usability - to increase lead generation and sales. This has way more of an impact for most businesses. Books like 'Call to Action' by Brian Eisenberg do a much better job of this and provide you with more action items to improve websites.

I'm disappointed Jakob....
34 internautes sur 39 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 The Standard on Web Usability 30 mai 2006
Par Frank Stepanski - Publié sur Amazon.com
Format:Broché
This is the updated version to Jakob Nielsens "Designing Web Usability : The Practice of Simplicity" which came out back in 1999. That book was one of the first books of its kind in reviewing how users view the web and how web designers should create web pages. This book updates many of his guidelines to the current web.

This book starts out (Chapter 1) giving a brief explanation of how the testing was done (69 users around the world), and what websites were included in the tests. Each user was given various tasks to accomplish for each web site and was studied on how they accomplished each task. It then focuses on the importance of user testing on web sites. Personally, I've always felt that unless the website is a large commercial type site (e-commerce), user testing was a waste of time and money. Boy was I wrong...

The next chapter is honestly the best in my opinion because it gives lots of great information on how users look at a website and how long they will give until the move on to another. People that don't design websites really don't realize how little time they have to grab the user's attention so they will use the site and come back to it over and over again. Jakob talks about the importance of your homepage and the average time users spend on it (25-35 seconds) and what can be done to improve the user experience. Then website page snapshots are shown on how users read web pages content. People don't actually read entire web pages content, they scan it. I never knew that...

The rest of Chapter 2 talks about the importance of Search Engine results and how many pages users will go through in order to find what they are looking for (trust me it isn't a lot). I learned more in reading this chapter than I have in years of web design and surfing. You could buy the book solely on this one chapter.

The rest of the book focuses on updating prior usability findings, rating the problems of user failure, navigation and information architecture, readability with typography, writing content, providing good product information, and presenting page elements. The book is only 390 pages, and it seems that you can read it in a day, but believe me; this book has more useful information that books twice its size. This is definitely a book you need to read in parts and really let the information sink in and try to compare the results with websites you have created (I have).

Each chapter has tons of screenshots of the various websites that were tested in visually showing you where the problems occur. This is a great practically web book, that it should be in your library no matter what level of web designer/developer you are...

Great book....
23 internautes sur 27 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Web usability book of the year 2006! No more excuses. Use it! 7 juin 2006
Par Peter Leerskov - Publié sur Amazon.com
Format:Broché
Ten years ago, the Web was exciting to people. Today it's routine. It's a tool. If it's convenient, they will use it; if not, they won't. Users are getting less tolerant of difficult sites, so every design flaw means lost business. Thus, usability has more more important than ever.

This is the introduction of the reviewed book and I fully agree that it is time we prioritize Web usability. Of course, we all know about the fact that usability is important, but are we only paying lip service to the issue. When we decide between great design and great us-ability issues there's is often a trade-off. How often do we accept a lower level of usability in order to show off cool design? By the way, it is not that difficult to measure: Can people use the site at all? Test it!

Author Jakob Nielsen has a world-class reputation as Web usability expert since 1995 and this book co-authored by Hoa Loranger proves that he is still going strong.

A "practice of simplicity" has always been characterizing Jakob Nielsen's approach to us-ability. A picture is worth a 1000 words and thus the authors has filled this book with new screen shots that show what design mistakes we should avoid. The authors' visualizing and keeping it simple approach makes this book very easy to digest. If you have your own Web site you probably cannot help browsing your own web site to find design mistakes.

After having read this book with a huge number of best practices, why do you still need to do your own user testing? The reason is because usability guidelines are based on three levels of research:
* general guidelines: user behaviour across most web sites
* specialized guidelines: findings about specific genres or areas of sites (such as e-commerce usability or e-government services)
* specific guidelines: detailed findings about a specific site and its customers

This book only deals with the general guidelines. They may solve 50-80% of your usability problems, but to become best-in-class you need to go all the way to the specific guide-lines.

I like Nielsen's $200 user test. It makes it accessible for anybody. No more excuses. Pick 3-4 people in your target group. Give them some specific tasks for your web site. Then observe. Discover what users actually do, not what they say they do (via questionnaires, etc.). So observe, don't survey. Discuss what you have learned and make the changes. Test again, if need be. It's simple, it is cheap, and it is fast. Use.it!

I have always been very inspired by Nielsen's manifesto for usability. But beware. He may be a little radical in his approach to usability (although seemingly less so as he matures!). For instance, I always found the design of his own Web site awful. It is very usable obvi-ously, but .... To me it just proves the fact that all Web site owners have to find their own right balance between cool design and great usability.

I also recommend Steve Krug's easy-to-read "Don't make me think", and McGovern's books on Web Content. I addition, I strongly recommend the Eisenberg brothers' book on "A call for Action", especially targeted for the e-commerce segment.

A final note: This book is about your customers and what they need, not about you. If that is of your concern, then do spend the next week in companion with this book. Ultimately, it is about you also. Once you start working actively with how people interact with your de-sign, you can make it better than your competitor's.

Peter Leerskov,
MSc in International Business (Marketing & Management) and Graduate Diploma in E-business
14 internautes sur 16 ont trouvé ce commentaire utile 
4.0 étoiles sur 5 Useful, but I struggled with the delivery of the material... 25 juin 2006
Par Thomas Duff - Publié sur Amazon.com
Format:Broché
This is one of those book reviews where I have to separate content from my biases on the presentation of that content... Prioritizing Web Usability by Jakob Nielsen and Hoa Loranger. Let me elaborate...

Contents: Introduction - Nothing To Hide; The Web User Experience; Revisiting Early Web Usability Findings; Prioritizing Your Usability Problems; Search; Navigation and Information Architecture; Typography - Readability & Legibility; Writing for the Web; Providing Good Product Information; Presenting Page Elements; Balancing Technology with People's Needs; Final Thoughts - Design That Works; Index

I acknowledge that Nielsen is an industry expert in web usability. He has done extensive usability studies with web sites to capture what works and what doesn't when it comes to web design. His book Designing Web Usability is often cited as the bible of what should and shouldn't be done on your site. In Prioritizing, the authors take a look at the past to see if there's been any improvement on the killer sins of web design as covered in Designing. They update the ranking of the most heinous examples of "features", and then cover what items should be addressed first when it comes to fixing your site. There's no way to make a perfect site, and you can use this information to focus on getting the biggest payback on your efforts.

Where I have a problem is with the "attitude" that I perceived in the material. Designing was one of the first web design books I read, and it really put me off of those types of books. The expert says "I don't like this", therefore no one should do that. If something loads in more than 1.52 seconds, it's bad. I'm exaggerating a bit, but that's the sense I got from reading the book. Prioritizing is a bit better, but I still had the feeling that Neilsen's preferences and nitpicking were being held up as "best practices", just because he says so. Yes, I know there is an abundance of research behind his numbers, but going on about how 17% do this and 19% do that got to be a bit much at times. And when I ran across a couple of pages that had a number of typos scattered throughout, I couldn't help but chuckle...

Yes, this is good information to read and know. We all know that many sites leave much to be desired when it comes to actual usage. But I would have had an easier time being open to it if there was a bit more pragmatism and a bit less dogma... Could just be me, and your mileage might vary, however...
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