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Social Intelligence: The New Science of Human Relationships [Format Kindle]

Daniel Goleman

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Chapter One

The Emotional Economy

One day, late for a meeting in midtown Manhattan, I was looking for a shortcut. So I walked into an indoor atrium on the ground floor of a skyscraper, planning to use an exit door I had spotted on the other side that would give me a faster route through the block.

But as soon as I reached the building's lobby, with its banks of elevators, a uniformed guard stormed over to me, waving his arms and yelling, "You can't walk through here!"

"Why not?" I asked, puzzled.

"Private property! It's private property!" he shouted, visibly agitated.

I seemed to have inadvertently intruded into an unmarked security zone. "It would help," I suggested in a shaky attempt to infuse a bit of reasoning, "if there were a sign on the door saying 'Do Not Enter.' "

My remark made him even angrier. "Get out! Get out!" he screamed.

Unsettled, I hastily beat my retreat, his anger reverberating in my own gut for the next several blocks.

When someone dumps their toxic feelings on us–explodes in anger or threats, shows disgust or contempt–they activate in us circuitry for those very same distressing emotions. Their act has potent neurological consequences: emotions are contagious. We "catch" strong emotions much as we do a rhinovirus–and so can come down with the emotional equivalent of a cold.

Every interaction has an emotional subtext. Along with whatever else we are doing, we can make each other feel a little better, or even a lot better, or a little worse–or a lot worse, as happened to me. Beyond what transpires in the moment, we can retain a mood that stays with us long after the direct encounter ends–an emotional afterglow (or afterglower, in my case).

These tacit transactions drive what amounts to an emotional economy, the net inner gains and losses we experience with a given person, or in a given conversation, or on any given day. By evening the net balance of feelings we have exchanged largely determines what kind of day–"good" or "bad"–we feel we've had.

We participate in this interpersonal economy whenever a social interaction results in a transfer of feeling–which is virtually always. Such interpersonal judo has countless variations, but they all come down to our ability to change another person's mood, and they ours. When I make you frown, I evoke in you a touch of worry; when you make me smile, I feel happy. In this clandestine exchange, emotions pass from person to person, from outside to inside–hopefully for the best.

A downside of emotional contagion comes when we take on a toxic state simply by being around the wrong person at the wrong time. I was an unwitting victim of that security guard's fury. Like secondhand smoke, the leakage of emotions can make a bystander an innocent casualty of someone else's toxic state.

In moments like mine with that guard, as we confront someone's anger, our brain automatically scans to see if it signals some further danger. The resulting hypervigilance is driven largely by the amygdala, an almond-shaped area in the midbrain that triggers the fight, flight, or freeze response to danger. Of the entire range of feeling, fear most powerfully arouses the amygdala.

When it is driven by alarm, the amygdala's extensive circuitry commandeers key points throughout the brain, shepherding our thoughts, attention, and perception toward whatever has made us afraid. We instinctively become more attentive to the faces of the people around us, searching for smiles or frowns that give us a better sense of how to interpret signs of danger or that might signal someone's intentions.

This increased amygdala-driven vigilance heightens our alertness to emotional cues in other people. That intensified focus in turn more powerfully evokes their feelings in us, lubricating contagion. And so our moments of apprehension increase our susceptibility to another person's emotions.

More generally, the amygdala acts as a radar for the brain, calling attention to whatever might be new, puzzling, or important to learn more about. The amygdala operates the brain's early warning system, scanning everything that happens, ever vigilant for emotionally salient events–especially for potential threats. While the amygdala's role as a sentinel and trigger for distress is old news to neuroscience, its social role, as part of the brain's system for emotional contagion, has been revealed only recently.


A man doctors call Patient X had suffered two strokes that destroyed the connections between his eyes and the rest of the brain's system for sight in the visual cortex. Though his eyes could take in signals, his brain could not decipher them, nor even register their arrival. Patient X was completely blind–or so it seemed.

On tests where Patient X was presented with various shapes like circles and squares, or photos of faces of men and women, he hadn't a clue what his eyes were gazing at. Yet when he was shown pictures of people with angry or happy faces, he suddenly was able to guess the emotions expressed, at a rate far better than chance. But how?

Brain scans taken while Patient X guessed the feelings revealed an alternative to the usual pathways for seeing that flow from the eyes to the thalamus, where all the senses first enter the brain, and then to the visual cortex. The second route sends information straight from the thalamus to the amygdala (the brain has a pair, right and left). The amygdala then extracts emotional meaning from the nonverbal message, whether it be a scowl, a sudden change of posture, or a shift in tone of voice–even microseconds before we yet know what we are looking at.

Though the amygdala has an exquisite sensitivity for such messages, its wiring provides no direct access to the centers for speech; in this sense the amygdala is, literally, speechless. When we register a feeling, signals from our brain circuits, instead of alerting the verbal areas, where words can express what we know, mimic that emotion in our own bodies. So Patient X was not seeing the emotions on the faces so much as feeling them, a condition called "affective blindsight."

In intact brains, the amygdala uses this same pathway to read the emotional aspect of whatever we perceive–elation in someone's tone of voice, a hint of anger around the eyes, a posture of glum defeat–and then processes that information subliminally, beneath the reach of conscious awareness. This reflexive, unconscious awareness signals that emotion by priming the same feeling (or a reaction to it, such as fear on seeing anger) in us–a key mechanism for "catching" a feeling from someone else.

The fact that we can trigger any emotion at all in someone else–or they in us–testifies to the powerful mechanism by which one person's feelings spread to another. Such contagions are the central transaction in the emotional economy, the give-and-take of feeling that accompanies every human encounter we have, no matter what the ostensible business at hand may be.

Take, for example, the cashier at a local supermarket whose upbeat patter infects each of his customers in turn. He's always getting people to laugh–even the most doleful folks leave smiling. People like that cashier act as the emotional equivalent of zeitgebers, those forces in nature that entrain our biological rhythms to their own pace.

Such a contagion can occur with many people at one time, as visibly as when an audience mists up at a tragic movie scene, or as subtly as the tone of a meeting turning a bit testy. Though we may perceive the visible consequences of this contagion, we are largely oblivious to exactly how emotions spread.

Emotional contagion exemplifies what can be called the brain's "low road" at work. The low road is circuitry that operates beneath our awareness, automatically and effortlessly, with immense speed. Most of what we do seems to be piloted by massive neural networks operating via the low road–particularly in our emotional life. When we are captivated by an attractive face, or sense the sarcasm in a remark, we have the low road to thank.

The "high road," in contrast, runs through neural systems that work more methodically and step by step, with deliberate effort. We are aware of the high road, and it gives us at least some control over our inner life, which the low road denies us. As we ponder ways to approach that attractive person, or search for an artful riposte to sarcasm, we take the high road.

The low road can be seen as "wet," dripping with emotion, and the high road as relatively "dry," coolly rational. The low road traffics in raw feelings, the high in a considered understanding of what's going on. The low road lets us immediately feel with someone else; the high road can think about what we feel. Ordinarily they mesh seamlessly. Our social lives are governed by the interplay of these two modes [see Appendix A for details].

An emotion can pass from person to person silently, without anyone consciously noticing, because the circuitry for this contagion lies in the low road. To oversimplify, the low road uses neural circuitry that runs through the amygdala and similar automatic nodes, while the high road sends inputs to the prefrontal cortex, the brain's executive center, which contains our capacity for intentionality–we can think about what's happening to us.

The two roads register information at very different speeds. The low road is faster than it is accurate; the high road, while slower, can help us arrive at a more accurate view of what's going on. The low road is quick and dirty, the high slow but mindful. In the words of the twentieth-century philosopher John Dewey, one operates "slam-bang, act-first and think-afterwards," while the other is more "wary and observant."

The speed differential between these two systems–the instant emotional one is several times faster in brain time than the more rational one–allows us to make snap decisions that we might later regret or need to justify. By the time the low road has reacted, sometimes all the high road can do is make the best of things. As the science fiction writer Robert Heinlein wryly noted, "Man is not a rational animal, but a rationalizing one."


While visiting a certain region of the country, I remember being pleasantly surprised by the friendly tones of the taped voice on the telephone that informed me, "Your call cannot be completed as dialed."

The warmth in that bland recorded message, believe it or not, gave me a small trill of good feeling–due largely to my years of irritation with that same message as delivered by my own regional phone company's computerized voice back home. For some reason, the technicians who programmed that message had decided that a grating, hectoring tone hit the right note, perhaps as an immediate punishment for misdialing.

I had grown to resent the obnoxious tones of that taped message–it brought to my mind the image of a too-prissy, judgmental busybody. Without fail, it put me in a bad mood, if just for a moment.

The emotional power of such subtle cues can be surprising. Consider a clever experiment done with student volunteers at the University of Würzburg in Germany. Students listened to a taped voice reading the driest of intellectual material, a German translation of the British philosopher David Hume's Philosophical Essay Concerning Human Understanding. The tape came in two versions, either happy or sad, but so subtly inflected that people were unaware of the difference unless they explicitly listened for it.

As muted as the feeling tones were, students came away from the tape either slightly happier or slightly more somber than they had been before listening to it. Yet the students had no idea that their mood had shifted, let alone why.

The mood shift occurred even when the students performed a distracting task–putting metal pins into holes in a wooden board–as they listened. The distraction, it seems, created static for the high road, hampering intellectual understanding of the philosophical passage. But it did not lessen a whit how contagious the moods were: the low road stayed wide open.

One way moods differ from the grosser feeling of emotions, psychologists tell us, has to do with the ineffability of their causes: while we typically know what has triggered an outright emotion, we often find ourselves in one or another mood without knowing its source. The Würzburg experiment suggests, though, that our world may be filled with mood triggers that we fail to notice–everything from the saccharine Muzak in an elevator to the sour tone in someone's voice.

For instance, take the expressions we see on other people's faces. As Swedish researchers found, merely seeing a picture of a happy face elicits fleeting activity in the muscles that pull the mouth into a smile. Indeed, whenever we gaze at a photograph of someone whose face displays a strong emotion, like sadness, disgust, or joy, our facial muscles automatically start to mirror the other's facial expression.

This reflexive imitation opens us to subtle emotional influences from those around us, adding one lane in what amounts to a brain-to-brain bridge between people. Particularly sensitive people pick up this contagion more readily than most, though the impervious may sail through even the most toxic encounter. In either case, this transaction usually goes on undetected.

We mimic the happiness of a smiling face, pulling our own facial muscles into a subtle grin, even though we may be unaware that we have seen the smile. That mimicked slight smile might not be obvious to the naked eye, but scientists monitoring facial muscles track such emotional mirroring clearly. It's as though our face were being preset, getting ready to display the full emotion.

This mimicry has a bit of biological consequence, since our facial expressions trigger within us the feelings we display. We can stir any emotion by intentionally setting our facial muscles for that feeling: just clench a pencil in your teeth, and you will force your face into a smile, which subtly evokes a positive feeling.

Edgar Allan Poe had an intuitive grasp of this principle. He wrote: "When I wish to find out how good or how wicked anyone is, or what are his thoughts at the moment, I fashion the expression of my face, as accurately as possible, in accordance with the expression of his, and then wait to see what thoughts or sentiments arise in my own mind or heart, as if to match or correspond with the expression."


The scene: Paris, 1895. A handful of adventurous souls have ventured into an exhibition by the Lumière brothers, pioneers in photography. For the first time in history, the brothers are presenting to the public a "moving picture," a short film depicting–in utter silence–a train chugging into a station, spewing steam and charging toward the camera.

The audience's reaction: they scream in terror and duck under their seats.

People had never before seen pictures move. This utterly naïve audience could not help but register as "real" the eerie specter on the screen. The most magical, powerful event in film history may well have been these very first moments in Paris, because the realization that what the eye saw was merely an illusion had not registered with any of the viewers. So far as they–and their brain's perceptual system–were concerned, the images on the screen were reality.

As one movie critic points out, "The dominating impression that this is real is a large part of the primitive power of the art form," even today. That sense of reality continues to ensnare filmgoers because the brain responds to the illusion created by the film with the same circuitry as it does to life itself. Even onscreen emotions are contagious.

From Publishers Weekly

In this companion volume to his bestseller, Emotional Intelligence, Goleman persuasively argues for a new social model of intelligence drawn from the emerging field of social neuroscience. Describing what happens to our brains when we connect with others, Goleman demonstrates how relationships have the power to mold not only human experience but also human biology. In lucid prose he describes from a neurobiological perspective sexual attraction, marriage, parenting, psychopathic behaviors and the group dynamics of teachers and workers. Goleman frames his discussion in a critique of society's creeping disconnection in the age of the iPod, constant digital connectivity and multitasking. Vividly evoking the power of social interaction to influence mood and brain chemistry, Goleman discusses the "toxicity" of insult and unpleasant social experience as he warns of the dangers of self-absorption and poor attention and reveals the positive effects of feel-good neurochemicals that are released in loving relationships and in caregiving. Drawing on numerous studies, Goleman illuminates new theories about attachment, bonding, and the making and remaking of memory as he examines how our brains are wired for altruism, compassion, concern and rapport. The massive audience for Emotional Intelligence will revel in Goleman's latest passionately argued case for the benefits to society of empathetic social attunement. (Oct. 3)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

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  • Format : Format Kindle
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  • Nombre de pages de l'édition imprimée : 706 pages
  • Editeur : Cornerstone Digital (31 mars 2011)
  • Vendu par : Amazon Media EU S.à r.l.
  • Langue : Anglais
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Amazon.com: 4.1 étoiles sur 5  178 commentaires
70 internautes sur 75 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Being smart in relationships or understanding our neural circuitry 2 décembre 2006
Par Brant - Publié sur Amazon.com
This is an easy to read book that will verify what you may have already noticed and couldn't put your finger on. Backed by new and hard science, innumerable studies and experiments, Dr. Goleman weaves a picture of everyday life that is profoundly affected by our natural empathy for other human beings. Dr. Goleman provides a road map for developing social awareness and facility.

Dr. Goleman describes the interdependence of nature and nurture. He discusses our brains' capacity to read and map what is going on within another person. Our social brain is triggered by mirroring neurons that instantaneously and unconsciously align themselves with those we are with. Our genes are designed to express themselves when triggered by a matching external social stimulus. If our parents worry about the future we worry about the future whether or not they said worrisome things out loud, the worry was transmitted unconsciously. Most of what we know about interacting with others is learned. So according to Dr. Goleman what you may not have learned when younger can be learned. This book makes it possible to see the world of human relationships as a field of new possibilities and gives us a lot to ponder about the state of our culture and what we might do about it and ourselves.

"How to Create Magical Relationships", written by Ariel and Shya Kane, is a great companion book to "Social Intelligence". This book is very down to earth with stories and examples of how people's lives and relationships have transformed. They offer a living example of social intelligence and ignite the possibility of everyone having magical relationships. The Kanes value living in the present with non-judgmental awareness. Their style and delivery are very practical. Using real world examples and illustrations from their own experience, they make a life filled with excellence, well being, and passion a vivid possibility for everyone.
294 internautes sur 338 ont trouvé ce commentaire utile 
1.0 étoiles sur 5 Lacks coherence 25 novembre 2006
Par Kristin - Publié sur Amazon.com
Format:Relié|Achat vérifié
I heard an interview with Daniel Goleman on NPR and thought this book sounded fascinating. Goleman explained that research into neuroscience was exploding, and that researchers had recently discovered biological, chemical and structural aspects of the brain that correspond to fluency in social interactions. When people strongly connect in social situations, the chemical activity in each person's brain actually synchs up with the other participants'. This causes a ripple effect throughout the body, causing greater and greater physiological connections. A person with high "social intelligence" has this effect to a much greater degree than others; an charimatic person can affect the physiology of a crowd of hundreds or even thousands. Goleman claims that such research will have a profound effect on the theory of social interactions and interpersonal relationships.

Unfortunately, the ten-minute interview was much more interesting and informative than the book. After making that basic point in the first five pages in the introduction, Goleman wanders incoherently from topic to topic, with no attempt at all to structure a cohesive argument or to draw any overarching conclusions from the material he discusses. Instead, each chapter consists of a series of only loosely related anecdotes that supposedly correspond to one research study or another. Goleman makes no attempt to explain the connections between these subsections or to thread them together into a coherent whole. Indeed, the entire book consists almost entirely of a series of examples, but Goleman never explains what the examples are supposed to be illustrating.

I found it impossible to read this book straight through. It's as if Goleman knew that most of the readers would just flip the book open at random and read a tiny snippet here and there. If the book is approached in that manner, a reader might think that the book looks pretty interesting and conclude that there must be something there. Goleman must have been banking on the fact that most people would not go beyond such superficial browsing. As someone who made a sincere attempt to read the book straight through, I actually feel deceived.
189 internautes sur 218 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 A Textbook on Human Communication 11 octobre 2006
Par Lissa Coffey, Host of coffeytalk.com - Publié sur Amazon.com
Format:Relié|Achat vérifié
I am a huge fan of Daniel Goleman. He's the bestselling author who coined the term "Emotional Intelligence" with his 1995 book of the same name. Now he's got a new book, "Social Intelligence: The New Science of Human Relationships." Social intelligence is the ability to read other people's cues and then act on them. Life is all about relationships, and there is a science to how we relate to each other. It's fascinating to see how Goleman breaks down each aspect of communication. We can learn how to more effectively express ourselves so that we feel understood. And we can learn how to better "read" other people so that we can better understand. This helps to improve our interactions and ultimately strengthen our relationships. He talks about "synchrony" or interacting smoothly at the nonverbal level, which is an important, yet often overlooked, part of relating. Goleman also scientifically explains "the capacity for joy" and how that affects our social intelligence. He shows how our resilience plays an important role in our happiness, which comes into play as we express ourselves to others.
110 internautes sur 130 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 WOW- Every Page is WORTHWHILE 3 décembre 2006
Par Richard of Connecticut - Publié sur Amazon.com
I read a book a day, and have for 30 years. I sometimes read a book looking for that one scintillating page, sometimes it's just a paragraph, in some books only a sentence. I begin by reading the inside cover of the book. I then scan the preface, and turn to any random page usually deep in the book. I start to read. Whether something strikes my fancy or not, I turn to another page somewhere else in the book. I probably look at five pages this way. Within those five pages, I can tell if I am going to like this book.

With Goleman's Social Intelligence, every page was fascinating. I literally had difficulty putting it down. This whole book is jam-packed with fabulous and interesting information on topics, which I feel are important to all of us as human beings. Some of this material has been covered in other places in other ways. When Goleman covers it, it seems so fresh.

His work seems to indicate that as human beings, we are DESIGNED FOR SOCIALIBILITY. Our emotions are CONTAGIOUS. Now there's a thought I have never thought about. You can catch a cold; we all know that. What I didn't know is that I could literally catch somebody's emotional state.

Yes, I know that classically trained psychoanalysts go through "transference issues" with their patients. That's not the point. What about being in a room with a group of very down people, and your soul picks up on it and accommodates them by making you depressed. This is what Goleman is writing about, and he gives example after example. The difference is that the author uses the phrase, "TOXIC PEOPLE".

I have been fortunate in many of the friendships I have formed through the years. One of my friends is among the brightest people on earth. He is categorized as Mensa, Mensa, the top 1% of 1% of geniuses on earth. Several years ago when I was describing a relationship I had with another person, he said something so profound that it transformed me immediately. He said, "You know, you think you can reach down into the murk, and pull that person out. You can't, you never will, THEY PULL YOU IN." He was so right, so penetrating, so spot on dead accurate. You can't change TOXIC PEOPLE, and Goleman writes about this. They change you. You simply have to AVOID THEM.

I loved Goleman's story of "Yacht Envy". He talked about being on a magnificent yacht in the Mediterranean Sea. Each person on board had a room fit for a king. The yacht was a converted commercial vessel of some kind, but beautifully decked out. On the coffee table in each room was a copy of a very special book on the world's most beautiful yachts. There was a piece of paper pointing to a certain page in the book, and on that page was a multiage color layout of the very yacht you were on.

Goleman talks about how everybody felt so fortunate to be on this beautiful craft. Suddenly one morning, as the guests climbed the stairs to the deck, they saw this other yacht four times longer than the yacht they were on, close by. It absolutely dwarfed the ship they had all thought so highly of, and then there was the tender. The tender is an auxiliary ship used to service the yacht they were looking at. It brings provisions and other goods to the yacht. The tender was bigger than the yacht they were on. The author ends the story by saying, "Is there such a thing as YACHT ENVY."

What you will learn from this book will blow you away. Some of the topics that I find fascinating and covered in detail in Social Intelligence include:

· Nourishing relationships

· Reshaping our brains with enriching personal relationships

· Forthrightness is the brain's DEFAULT response

· People lying begin verbalizing 2/10ths of a second later than truth tellers

· A new explanation for Jung's concept of synchronicity

I will leave you with this thought. You are probably familiar with MRI. The doctors use them medically to find tumors and so forth. There is a more complex machine called an fMRI which brain investigators are doing mind-boggling research with. As an example if you are wired up, and all of a sudden are expressing anger over something, a researcher can look at an MRI and see precisely what parts of the brain are lighting up during the emotional outburst. You can just guess at the possibilities of this work. It is covered thoroughly in this book as is over 100 other fabulous concepts. Read it, delight yourself, and don't put it down. Social Intelligence is COMPELLING.

Richard Stoyeck
22 internautes sur 23 ont trouvé ce commentaire utile 
3.0 étoiles sur 5 To get the most out of social intelligence 25 juillet 2008
Par Eliza - Publié sur Amazon.com
For Goleman fans, who seek an in-depth coverage of the scientific
research behind social intelligence, this book will satisfy. It can be an essential resource for researchers and human development practitioners, but may have less appeal for those seeking a more applied, "how-to" explanation. Goleman provides lots of scientific tidbits, but little advice on how to actually describe, assess, or teach social intelligence as a set of practical competencies. As with his first book, "Emotional Intelligence: Why It May Be More Important than IQ," educators and business users will find it necessary to develop their own methods for application.

It's worth noting that this book was published a year after the publication of Dr. Karl Albrecht's book, "Social Intelligence: the New Science of Success." Albrecht's book offers a more practical, "street level" treatment of the subject, with a five-point descriptive model of social intelligence, ("S.P.A.C.E.," which stands for Situational Awareness, Presence, Authenticity, Clarity, and Empathy) and a primary focus on how those dimensions can be measured and developed.

Recommendation: read both books.
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