Cynthia A. Runnells, Director; BlackBird Media, Inc.
"...blends time-tested principles with innovative new ideas that will dramatically improve your customers’ experience."
Book Description
This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement. These concepts and skills can be applied immediately. This book is a ready- made, in-house training workshop and step-by-step manual for creating superior customer service in an ever-competitive business environment. Learn from successful companies what works and what doesn’t to help keep customers racing back to your business.
About the author
Dan Blacharski has been a professional writer and online entrepreneur for over 15 years. He has written four books and ghost-written several others; has produced thousands of print and online features, articles and columns; and has helped many Internet companies refine their messaging. A refugee from Silicon Valley, he was there during the "dotcom boom," witnessing first-hand the incredible rise and fall of countless empires, and gaining insight into what makes a new-era Internet company succeed or fail. He worked directly with many of these companies, helping them to refine their messaging.He currently lives in South Bend, Indiana with his lovely wife Charoenkwan; but having never gotten quite used to the frigid midwest, they spend their winters in Bangkok.
