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Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Anglais) Broché – 4 mars 2014

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Broché, 4 mars 2014
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Revue de presse

"Thanks for the Feedback is an extraordinarily useful book.  It's full of helpful techniques that can be put to use by anyone seeking to manage an organization, lead a team, engage a business partner, or navigate a relationship.... Stone and Heen have done a remarkable job of showing individuals and organizations how to leverage the enormous value of feedback, one of the most powerful instruments available for human learning."  

~strategy+business magazine

Surprisingly little attention has been focused on being an effective recipient of feedback. Enter Stone and Heen with a well-rounded consideration of "the science and art of receiving feedback well.” As they write, both of those disciplines are required to receive feedback in productive ways—not only in the workplace, but in personal life as well....the authors do an excellent job of constraining the applications to feedback usefulness while also exploring some of the other ways we can define what "feedback" consists of in our lives.
With a culture increasingly focused on the individual and the self, this book on developing the ability to accept and utilize the input of others constructively deserves a wide readership.
~Kirkus Reviews

"I'll admit it: Thanks for the Feedback made me unconformable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, Stone and Heen reveal why getting feedback is so hard -- and then how we can do better. If you relish receiving criticism at work and adore it in your personal life, then you may be the one person on earth who can safely skip this book."
~Daniel H. Pink, author of To Sell is Human and Drive
"Thanks for the Feedback is a potentially life-changing look at one of the toughest but most important parts of life: receiving feedback.   It's a road map to less defensiveness, more self-awareness, greater learning, and richer relationships.  Doug Stone and Sheila Heen have delivered another tour de force."  
~Adam Grant, Wharton professor and author of Give and Take
"Imagine an organization where everyone is actually good at receiving feedback. Collective anxiety would be reduced.  People would learn and grow. Impossible you say?  Thanks to this insanely original and powerful book, maybe not."
~Judy Rosenblum, Former Chief Learning Officer of Coca-Cola, and Founder of Duke Corporate Education
"Startlingly original advice for how to make feedback truly useful."
~Chris Benko, Vice President of Global Talent Management, Merck
"If you want to lead a learning organization, improving the quality of feedback is job one. This book is an essential guide to making that happen."
~Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School, and author of Teaming
“Learning and HR professionals aren’t the only ones who will love this book.  It should be required reading for anyone receiving a performance appraisal -- and anyone who is striving to improve."
~B. Alan Echtenkamp, Executive Director, Global Organization and Leadership Development, Time Warner Inc.
“Accepting feedback at work is important, but in families, it’s vital. This simple, elegant book teaches us how.”
~Bruce Feiler, New York Times columnist and author of The Secrets of Happy Families


Présentation de l'éditeur

The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning

We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.

That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.

The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we’ve got it backwards and show us why the smart money is on educating receivers— in the workplace and in personal relationships as well.

Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education.

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Commentaires client les plus utiles sur (beta) 75 commentaires
42 internautes sur 46 ont trouvé ce commentaire utile 
Par the GreatReads! - Publié sur
Format: Relié
Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen is a timely book that is well-written and full of sound and solid advice. It is full of examples which make it easy to understand and follow. It is an interesting and motivating book.

Many of us are used to giving advice. Yet, many of us can’t stomach the idea of someone giving us advice. May be, perhaps, there is a reason to it. Some people have the tendency to give advice to others even when it is not solicited or required. It is outright ludicrous to give advice to other at the drop of a hat.

The book discusses the three main types of feedback: appreciation, coaching and evaluation. Then the authors examine various “triggers” that often prompted people to receive feedback with a negative attitude. The authors lay much emphasis on the various types of “triggers”: truth triggers, relationship triggers and identity triggers. In a clear and enjoyable man, the book examines how one can spot the triggers and how to effectively deal with them. This is a useful book and should be read by everyone.
21 internautes sur 22 ont trouvé ce commentaire utile 
A Useful Book 16 mars 2014
Par Sarakins - Publié sur
Format: Relié
Obviously, this doesn't sound like an adventure laden caper across many continents with gangsters. For a self-help book, this has a contemporary voice and useful information. You'll learn:

- What to do when feedback feels like an attack on our identity
- When to take the feedback vs. create boundaries/change it all up.
- How to create a system that measures what kind of hold feedback has on your life
- How to re-direct unhelpful feedback.
15 internautes sur 15 ont trouvé ce commentaire utile 
Packed with practical insights 9 avril 2014
Par Amazon Customer - Publié sur
Format: Relié
Hosting a leadership-oriented podcast causes me to read a lot of business books. This may be an unfair generalization, but my observation is that most books have about 70-100 good pages of content and then a lot of fluff. Much of it is re-baked versions of what we've read elsewhere.

I am happy to say that Thanks for the Feedback was a refreshing departure from that pattern. Well past page 200 I was still underlining and adding notes to the margin. Doug and Sheila are entertaining writers that keep it engagingly practical. Weeks later I'm still actively trying to avoid "wrongspotting" and watching for "labels". The chapter on blindspots is enormously valuable. I'm intentionally trying to seek the coaching in the feedback instead of jumping to evaluation. The book is dense with content yet very readable.

After interviewing Doug for The People and Projects Podcast, I can only more confidently say that the authors have deep knowledge and conviction about this topic. I consider this a must-read for leaders at all levels, and wholeheartedly recommend it for your reading list.
10 internautes sur 10 ont trouvé ce commentaire utile 
Surprisingly Excellent 17 avril 2014
Par Michael Griffiths - Publié sur
Format: Relié Achat vérifié
This is a short review: This book is not just strong, it's strong throughout. Most books in this category tend to have one or two big ideas, illuminated by a series of testimonials masquerading as case studies.

Not so here: examples are small and illustrative, and the focus is squarely on how to handle feedback. Tons of good suggestions, a strong framework, and surprisingly broad and applicable coverage.
14 internautes sur 17 ont trouvé ce commentaire utile 
This will help both sides--speaker and listener 7 mars 2014
Par Jim Serger - Publié sur
Format: Relié
A must read for anyone who interacts with others--that is everyone for that part. Feedback is just that; a statement that we receive in a formal setting or nonchalant. Giving feedback as the two authors state can be rewarding for others as well as you "the giver", or it can be horrific as well, either way. Three takes on that-- helping you, helping themselves/the relationship and helping an origination/team.
The book is filled with information, stories on getting better results from/on feedback--the best statement in the book was " The ability to learn from feedback is what will shape your future most". The book really sets in motion the importance of understanding and giving feedback in a positive tone. "A good listener asks for help". They touch on leadership, coaching, mentoring, teams, one on one and creating a better quality relationship with others. Excellent book for the work place, sports, school and home front.
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