Description
�??The surprise book of the year!�??
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JOHN MOORE, EDITOR AT
FAST COMPANY �??The first book on brand that seems fresh and relevant.�??
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RIC GREFE, EXECUTIVE DIRECTOR OF
AIGA, THE PROFESSIONAL ASSOCIATION FOR DESIGN
�??A pleasure to read. THE BRAND GAP consistently provides deep, practical advice in a light, visual way. Learn about the power of imagery and the role of research in building a heavy-duty brand�??without the heavy-duty reading.�??
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DAVID A. AAKER, AUTHOR OF
BRAND PORTFOLIO STRATEGY AND
BUILDING STRONG BRANDS�??Finally, a book that cuts to the heart of what brand is all about�??connecting the rational and the emotional, the theoretical and the practical, the logical and the magical to create a sustainable competitive advantage.�?? �??
SUSAN ROCKRISE, WORLDWIDE CREATIVE DIRECTOR,
INTEL �??A well-managed brand is the lifeblood of any successful company. Read this book before your competitors do!�?? �??
TOM KELLEY, GENERAL MANAGER,
IDEO, AND CO-AUTHOR OF
THE ART OF INNOVATION �??In THE BRAND GAP, Neumeier reminds us that the ultimate moment of truth for all brands is the customer experience. Customer perceptions trump our own perceptions.�??
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KURT KUEHN, SENIOR VP OF WORLDWIDE MARKETING AND SALES,
UPS �??This is not just another book on brand. This is the ONLY book you�??ll need to read in business, engineering, and design school.�??
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CLEMENT MOK, design entrepreneur
�??Must-reading for anyone who wants to understand how their business strategy will succeed or fail when put to the ultimate test: �??Do customers perceive a difference that�??s desirable?�??�??
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STEVE HARRINGTON, DIRECTOR OF STRATEGY AND OPERATIONS,
HEWLETT-PACKARD�??The book slices like a hot knife through all the turgid, pseudo-academic nonsense that surrounds branding. It�??s now on the course list for my graduate students, and new members of my team at Ogilvy get a copy with their training materials.�??
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BRIAN COLLINS, EXECUTIVE CREATIVE DIRECTOR,
OGILVY
Présentation de l'éditeur
THE BRAND GAP is the first book to present a unified theory of brand-building. Whereas most books on branding are weighted toward either a strategic or creative approach, this book shows how both ways of thinking can unite to produce a charismatic branda brand that customers feel is essential to their lives. In an entertaining two-hour read youll learn:
the new definition of brand
the five essential disciplines of brand-building
how branding is changing the dynamics of competition
the three most powerful questions to ask about any brand
why collaboration is the key to brand-building
how design determines a customers experience
how to test brand concepts quickly and cheaply
the importance of managing brands from the inside
220-word brand glossary