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The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home [Format Kindle]

Gary Harper

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Descriptions du produit

Présentation de l'éditeur

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the “drama triangle” of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.

Détails sur le produit

  • Format : Format Kindle
  • Taille du fichier : 921 KB
  • Nombre de pages de l'édition imprimée : 209 pages
  • Pagination - ISBN de l'édition imprimée de référence : 0865715157
  • Editeur : New Society Publishers (1 septembre 2004)
  • Vendu par : Amazon Media EU S.à r.l.
  • Langue : Anglais
  • ASIN: B005V5TDNO
  • Synthèse vocale : Activée
  • X-Ray :
  • Word Wise: Activé
  • Composition améliorée: Non activé
  • Classement des meilleures ventes d'Amazon: n°541.960 dans la Boutique Kindle (Voir le Top 100 dans la Boutique Kindle)

Commentaires en ligne

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Commentaires client les plus utiles sur Amazon.com (beta)
Amazon.com: 4.6 étoiles sur 5  17 commentaires
16 internautes sur 16 ont trouvé ce commentaire utile 
3.0 étoiles sur 5 A place to start 14 janvier 2011
Par Stephen Ruback - Publié sur Amazon.com
Format:Broché|Achat vérifié
Entertaining read with some useful information and a simple model for change and resolution in some, mostly benign, environments. The basic positions described offer a functional insight for simplification of how to rethink our roles with others. While useful, the concept is oversimplified when individual intent is added as another variable. In a world of sunshine and roses where everyone operates from a basis of good will to others, it provides a useful insight for avoiding common relationship road bumps. For more ardent conflicts based on deeply held judgments, deception, long patterns of passive aggressive fears and anger this simple model is way outgunned.
Over all, a good read and useful idea.

If you read this book, be sure to read "I'm OK, You're OK" by Thomas Harris, as it will help add important new dimension to the concepts.
These two books should be combined for at least 4 times the benefit.
16 internautes sur 17 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Practical, useful -- and fun 22 janvier 2006
Par Elise Roaf - Publié sur Amazon.com
The joy of conflict resolution? Conflict is something most of us either avoid or confront in unproductive ways. No wonder the result is anything but joyful. Thankfully there's a better way and this light-hearted and easy to read book shows us how. Gary Harper is a brilliant facilitator and mediator whose training sessions are as much fun as they are insightful. He brings these same qualities to his first publishing effort.

The Joy of Conflict Resolution helps us to understand what lies beneath our own attitudes about conflict. It lets us step outside of the emotional grip of conflict and reassess our actions objectively. As a result, we are able employ solutions that meet our own needs and respect all involved. This is a must-read for anyone wanting to learn to navigate conflict and come to resolutions that are, well, positively joyful.
12 internautes sur 12 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Perspectives from a Mediator and Trainer 11 juin 2005
Par Deborah Lynn Zutter - Publié sur Amazon.com
This book is a "must read" for those who want to stay working with the organization they are with but who are frustrated by inter-personal confrontations at work. In a gentle, often humorous manner, it provides explanations for what is happening, and why. Readers are encouraged to be introspective about their own triggers. Each chapter concludes with proven practical tips to use, such as "listen first" or "pause before you speak".

My suggestion - read it, at your leisure. Whether you are a frustrated manager, a disgruntled employee, a parent looking for a different way of communicating with your teen or your spouse, an individual involved in a specific conflict, a mediator or a dispute resolution trainer, you will acquire at least one new insight that will make your life better.

Deborah Lynn Zutter, June 10, 2005
9 internautes sur 9 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Informative and Skillfully Presented 14 octobre 2005
Par Lauren Miller - Publié sur Amazon.com
This book does an excellent job of presenting sophisticated

ideas in an accessible and practical way. There is a constant

interchange throughout between theory and practice. Early in

the book we are introduced to the employees of a fictitious

and often dysfunctional company, appropriately and humourously

named Turm-Oil. These characters then serve as the cornerstone

for exploring various conflicts and processes for their

resolution. I found this approach particularly effective, since

the more these conflicts are revisited from different angles,

and from the points of view and interests of the protagonists,

the more understandable and resolvable they become. Although

the main examples of conflict resolution are drawn from this

organizational group, the necessary skills and approaches are

seen to be readily transferable to conflict within family groups

or any other social context. This is a book which manages to

be useful and instructive in a practical and entertaining way.

I recommend it wholeheartedly.
7 internautes sur 7 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 It's funny.... 6 novembre 2004
Par Conflict junkie - Publié sur Amazon.com
This book reads like a novel or perhaps a good sitcom on people's workplaces. That is what sets it apart from other workplace conflict resolution books. It applies the conflict resolution skills and concepts in a humourous way in a workplace setting with characters, dialogue and clear explanations. A easy way to learn. This is the perfect book to recommend to beginners and would be a great book to make part of a course registration. Whatever, I enjoyed it.
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