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The One Minute Apology: A Powerful Way to Make Things Better (Anglais) Broché – 2 février 2004

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--Ce texte fait référence à l'édition Relié.

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Descriptions du produit

Revue de presse

“A shark-proof strategy for making everyone’s life better.” (Harvey Mackey, author of Swim with the Sharks Without Being Eaten Alive)

“Read The One Minute Apology and discover a secret power that will makes things better for you.” (Deepak Chopra)

“This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong.” (Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, authors of Fish!, Fish! Tales and Fish! Sticks)

“An invaluable resource for anyone who needs to say they’re sorry.” (Robert J. Nugent, Chariman and CEO, Jack in the Box, Inc.)

“A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home.” (Cal Thomas, Syndicated Columnist) --Ce texte fait référence à l'édition Relié .

Présentation de l'éditeur

With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.

Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.

Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

--Ce texte fait référence à l'édition Relié .

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Commentaires client les plus utiles sur (beta) 32 commentaires
7 internautes sur 7 ont trouvé ce commentaire utile 
Shame on you Reviewers ! 12 mai 2008
Par Stephanie L. - Publié sur
Format: Relié
After reading this book for the 2nd time I decide to write a review and was surprised to see so many negative reviews. The art of an apology is just that- an art. It is a learned skill to be crafted and improved over time. Perhaps the reviewers who are looking for more depth, and referring to Blanchard's book as a 'fairy tale' are precisely the folks who need it most. Apologies in both business and personal relationships are intensely important but sorely lacking in our society. Take a deep breath, open your hardened business-like heart, absorb the ideas in this book as fully as possible, and realize you are probably not nearly as good at apologizing as you think you are. I think it starts there.
I'm wondering if these are the same folks who would want more than one recipe for boiling an egg. Know what end result you are looking for and work to perfect it- fairy tale ending. You don't need volumes of research to teach the idea of apologizing. If you can't feel it- it's probably not there.
15 internautes sur 18 ont trouvé ce commentaire utile 
Apology Required! 6 janvier 2004
Par Larry Maffeo - Publié sur
Format: Relié
I received Ken's latest book for Christmas and I was greatly disappointed (I was disappointed that I couldn't easily take it back and get something to read with substance).
Apologies are very critical to our society and in all relationships. They are the "lubricant" that reduces the friction between people, groups and countries. Without them our entire history would be different. That is why Ken and Margret's superficial treatment of the subject is so frustrating and disappointing. They had the opportunity to really address the issue but instead they decided to provide the reader with a trite and overly simplistic story that provides the reader with minimal insight and information.
I hope another author picks up where Ken left off and publishes a book that truly addresses the issue of apologies.
I wish that the professional book reviewers would realize that the average reader has the ability and desire to digest a book that consists of something more than an overly simplistic "bedtime story".
15 internautes sur 18 ont trouvé ce commentaire utile 
"A Zero Stars rating" 2 janvier 2004
Par E. Elizabeth Brown - Publié sur
Format: Relié
When I purchased the book I was expecting to learn something of value, and while I agree with the book's premise that apologies can be highly effective, it totally failed on providing me any significant insights as to how to best execute an apology. The book is way to superficial! It just states the obvious.
How do I go about getting an apology from the authors of the book?
Also, it appears that Ken is running out of "material" for his next "great" book when he stoops to co-authoring with his literary agent.
16 internautes sur 20 ont trouvé ce commentaire utile 
OK..... so where is the value in this book? 4 janvier 2004
Par Dennis Malone - Publié sur
Format: Relié
Books like this are a major frustration. They promise so much but deliver so little. If the authors spent as much time on content as they did on being slick and cute this book might be worth its price, but sadly they didn't.
Books do not have to be long and complex to have significant value, but I feel totally cheated when they take a couple pages of real information and work hard to stretch it out to the required number of pages in order to make a sale.
Shame on the authors for producing it and shame on the publishers for letting them get away with it. Maybe a competent literary agent would have prevented this from happening.
I predict this book will be in the bargain bin and quickly forgotten before the authors collect their first check.
14 internautes sur 17 ont trouvé ce commentaire utile 
Don't waste your money. 30 décembre 2003
Par Jim Parker - Publié sur
Format: Relié
Every mature adult knows how to apologize and knows the positive impact that it can have. They do not need Ken and Margret's simple little trite book. Save your money.
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