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The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home, and in Life (Anglais) Broché – 15 décembre 2000

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Life is full of sticky situations, packed with difficult conversations, and loaded with confrontation. Lire la première page
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Couverture | Copyright | Table des matières | Extrait | Quatrième de couverture
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Commentaires client les plus utiles sur (beta) 27 commentaires
104 internautes sur 110 ont trouvé ce commentaire utile 
Perhaps three chapter's worth of usable content 25 février 2001
Par Un client - Publié sur
Format: Broché
It's only natural for a popular self-help speaker with a truly great message to want to put it into book form. The Power of Positive Confrontation teaches a truly great technique for confronting others that will help everyone who has trouble standing up for him or herself. Too bad there's only about three chapter's worth of actual content in its sixteen chapters. Instead the author gets into telling us how to dress for success, how to convey the information that a friend or loved one is in the hospital, do's and don'ts of International Travel along with several chapters of warm-up before finally getting to her actual WAC technique. Don't get me wrong, I still recommend this book highly but an abridged cassette version would be a lot less painful.
57 internautes sur 59 ont trouvé ce commentaire utile 
The Power of Positive Confrontation 9 décembre 1999
Par Un client - Publié sur
Format: Relié
Using the techniques I learned in this book, I was finally able to confront my mother in law and my co worker about things that have been bothering me without getting upset. It worked! I found out that I was using self-discounting statements and my body langauge was a problem too. The book explains the WAC'em technique for getting your words together. The "W" helps you define what's bothering you and why.
53 internautes sur 57 ont trouvé ce commentaire utile 
What A Life Saver! 23 décembre 1999
Par Un client - Publié sur
Format: Relié
I've never been very good at confrontation; I always feel like I've said or done the right thing in the wrong way. This book changed that for good. Positive confrontation is something we all aspire to but rarely achieve. I've used what I learned in this book to deal with issues at work and at home -- and it works! Now I handle confrontation in the "right" way, and things work out much better both for me and for the person on the other side of the issue. This is a great book!
37 internautes sur 41 ont trouvé ce commentaire utile 
Why Win-Win" Is So Much More Effective Than "Zero-Sum" 4 janvier 2001
Par Robert Morris - Publié sur
Format: Broché
With Susan Magee, Barbara Pachter carefully analyzes all of the skills anyone needs to resolve conflicts at work, home, and in life. Confrontation is inevitable. Think about it: What REALLY upsets you? How about "road rage" when someone else cuts you off, tailgates, deliberately forces you to the side of the road, etc.? Or how about "office politicians" who lie both to your face and behind your back, thrive on hurtful gossip, and in countless other ways try to advance themselves at the cost of others? Make no mistake about it: Negative Confrontation also has power.
Pachter has a specific objective in mind: To enable those to read the book to master the skills needed to resolve confrontation is positive, constructive, and beneficial ways. As indicated in the Preface, she wants each reader to be able to say "I don't feel frustrated any more..." or "In the past I would have sulked or complained until the person got the hint, now I can just say something..." or "Annoying things don't bother me as much because I know I can say something now."
The book consists of 16 chapters, ranging from "Positive Confrontation -- What It Is and How It Can Make Your Life Better" to "International Etiquette", with Chapter 16 followed by a "Final 12-Step Pep Talk." Over the course of the book, Pachter covers just about every conceivable situation in which conflict can occur at work, home, and in life. I think this book will be invaluable to individual readers as well as to senior-level executives who can use much of the material to help those whom they supervise to master the same skills.
6 internautes sur 6 ont trouvé ce commentaire utile 
Power of Positive Confrontation 5 novembre 2010
Par N. Garron - Publié sur
Format: Broché
You won't feel you are struggling to wade through the material in this book. It is well-organized and easy-to-read. It is also full of situational examples involving confrontation, as well as techniques on how to address each issue in a positive, constructive way. This includes expressing your position on the matter in a calm, concise, polite, yet powerful manner to achieve the intended result. As I read through this book I found myself remembering similar situations that I experienced.

One method, referred to as WAC'em, seeks to identify and analyze the source of conflict to better tackle the problem. Ultimately, the goal is to focus on what is bothering you? What do you want to ask the person to do or change? And finally, check-in with the other person to get his or her thoughts.

In addition to the abundance of scenarios, regarding how to deal with different personality types in a variety of situations, there are helpful checklists to evaluate you own verbal and non-verbal image. Pachter's book is definitely a practical resource in dealing with conflict.
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