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Without Reservations: How a Family Root Beer Stand Grew Into a Global Hotel Company (English Edition) [Format Kindle]

J. W. Marriott Jr. , Kathi Ann Brown

Prix Kindle : EUR 8,06 TTC & envoi gratuit via réseau sans fil par Amazon Whispernet

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Descriptions du produit

Présentation de l'éditeur

J.W. “Bill” Marriott, Jr., is a pioneer of modern-day hospitality. Starting in the business at the age of 5 as a “salesman” for his family’s A&W root beer stand, he joined the family business, full-time, in 1956 and built Marriott International into what it is today: one of the most successful and respected companies in the world, with nearly 3,800 properties in more than 70 countries and annual revenues exceeding $12 billion. In WITHOUT RESERVATIONS, Marriott shares the story of this success along with candid insights about mistakes made, opportunities missed, and lessons learned during a life spent in a business where people always come first.

“In Without Reservations, Bill Marriott shares the incredible and quintessentially American success story of his family and their profound impact on the global hospitality industry, making all of us feel just a little more at home around the world.”
—Indra K. Nooyi, Chairman and CEO, PepsiCo

“In this wonderful book, my good friend, Bill Marriott, shares valuable insight on how to succeed in business. More importantly, however, he shares valuable insight on how to succeed in life. His ‘Recipe for Success’ especially is a must-read.”
—Former President of the United States George H. W. Bush

“Bill Marriott is one of the best entrepreneurial minds in the business. He knows what it takes to build brands, relationships and a winning corporate culture. WITHOUT RESERVATIONS is a compelling story of how best-in-class service, integrity, loyalty and leadership turned a small, family business into one of the world’s most respected companies.”
—Ken Chenault, CEO and Chairman, American Express

Détails sur le produit

  • Format : Format Kindle
  • Taille du fichier : 2034 KB
  • Nombre de pages de l'édition imprimée : 204 pages
  • Editeur : Diversion Books/LCP (9 janvier 2014)
  • Vendu par : Amazon Media EU S.à r.l.
  • Langue : Anglais
  • Synthèse vocale : Activée
  • X-Ray :
  • Word Wise: Activé
  • Classement des meilleures ventes d'Amazon: n°201.840 dans la Boutique Kindle (Voir le Top 100 dans la Boutique Kindle)
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8 internautes sur 11 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Book should be Required reading for every Marriott Associate.... 13 janvier 2013
Par Robert E Swanson - Publié sur
Format:Format Kindle
I have not finished the book yet, however I read Bill Marriott's blog consistently ...I can say for a fact he responds to writers on his blog...If every Executive, Politician, and Leader had a blog and responded to it the way Bill Marriott does, we would have a better America...Communication is the key to change...if your voice is understood and respected you'll succeed in life...You have to respect yourself first....When you work for Marriott you are respected...This does not happen in all work places...I am so grateful to be part of the Marriott family...Patricia Patterson JW Marriott Starr Pass - Concierge
5.0 étoiles sur 5 Enjoyed this book. Bill Marriott does not just describe his successes; he also describes his failures and lost opportunities. 28 mars 2015
Par Amazon Customer - Publié sur
Format:Format Kindle|Achat vérifié
Very interesting book, and an easy read. I stay at Marriott hotels frequently, and once had the pleasure to meet Bill Marriott. It's interesting that the employees at Marriott really view their jobs as a career, and are very positive about the company. After reading this book, you understand why. Bill Marriott does not just describe his successes; he also describes his failures and lost opportunities, and the beginnings of Marriott with his parents root beer franchise. I can understand the great success of Marriott after reading this book. A very thoughtful, interesting book. I talked about the book with the staff at the Marriott where I was staying. Every Marriott employee, and everyone in the hotel industry, should buy and read this book.
2 internautes sur 3 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Great leadership advice! 7 octobre 2013
Par Matthew G. Kesler - Publié sur
Format:Format Kindle|Achat vérifié
Filled with valuable anecdotes. I'm in the medical field but the lessons to be learned from Bill Marriott's experiences and wisdom could be applied to any business. I really appreciate his focus on taking care of his employees with the understanding that taking care of his employees means better customer service. I feel if large health care organizations focused more on taking care of the physicians and nurses, patients would also reap the rewards.
2 internautes sur 3 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Inspirational chronology of Marriott 6 mars 2013
Par Howard T. Watson, Jr. - Publié sur
Format:Format Kindle|Achat vérifié
Bill Marriott is not only a gifted executive, but a talented author. Without Reservations is an excellent read for anyone interested in the hospitality industry. The book details the growth of a marvelous corporation, founded and operated on the principle of focusing on the employees ("associates"), who in turn will take care of the customer. It is a formula that works.
2 internautes sur 3 ont trouvé ce commentaire utile 
4.0 étoiles sur 5 Checkiing in 8 février 2013
Par D. Brady - Publié sur
Format:Format Kindle|Achat vérifié
Great stuff - useful to anyone in the hospitality and those who aren't. A fairy tale for business that does come true/
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