Working Knowledge: How Organizations Manage What They Know [Anglais] [Broché]

Working Knowledge examines how knowledge can be nurtured in organizations. Building trust throughout a company is the key to creating a knowledge-oriented corporate culture, a positive environment in which employees are encouraged to make decisions that are efficient, productive, and innovative. The book includes numerous examples of successful knowledge projects at companies such as British Petroleum, 3M, Mobil Oil, and Hewlett-Packard. Concise and clearly written, Working Knowledge is an excellent resource for managers who want to better harness the experience and wisdom within their organizations. --Ce texte fait référence à l'édition Relié .

Certains passages de l'ouvrage de Davenport et Prusak pourraient laisser penser que ces deux spécialistes des technologies de l'information se rangent du côté des tenants de la " new economy ". En fait, ils ne prétendent pas jouer aux arbitres des querelles théoriques de leurs confrères économistes. Ce qui les intéresse, c'est de montrer de quelle façon la ressource savoir s'est imposée comme la variable décisive de la compétitivité, et comment il revient au management des entreprises de l'utiliser comme tel. Ce n'est pas si simple, pour des hommes d'action, d'admettre que leur maîtrise de la réalité dépendra de plus en plus de leur gestion du virtuel. --Ce texte fait référence à l'édition Relié .

This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward.

Drawing from their work with more than 30 knowledge-rich firms, Davenport and Prusak—experienced consultants with a track record of success—examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities—accessing, generating, embedding, and transferring—and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.

Davenport and Prusak have successfully addressed the knowledge management initiative with a practical eye toward helping readers to understand the advantages and value of this emerging field. Business readers will benefit from the attention paid to presenting the structure and concepts of knowledge management in a coherent, realistic fashion. --Pete Tierney, Chairman, CEO and President, Inference Corporation

Managers who have grown weary from a diet of fascinating but abstract discussions of intellectual capital and organizational learning will do well to pick up a copy of Working Knowledge. Davenport and Prusak tackle the practical issues of how companies can generate, codify, and transfer knowledge, providing a blueprint of how to put knowledge to work as a source of competitive advantage. This book is a must read for corporate- level executives and information management specialists alike. --Christopher Bartlett, Professor, Graduate School of Business Administration, Harvard University --Ce texte fait référence à l'édition Relié .