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Where do we ship?

Please note that the information provided below is intended as a general guide. However, due to their specificities, some items can be affected by additional restrictions that might not be listed below. If additional restrictions should apply to an item you are interested to buy, those will be mentioned on the detailed page of the item.

Where do we ship our items?
Livraison en 1 jour ouvré
Post Office (PO) boxes
Free delivery

Where do we ship our items?

Item Where do we ship?
books, CDs, DVDs, videos (VHS)Any address in the world, except for Cuba, Iran, Iraq, North Korea, Sudan, Syria, and areas not served by the French postal service.
Software and video gamesAndorra, Austria, Belgium, Bulgaria, Cyprus, Czeck Republic, Denmark, Estonia, Finland, mainland France and overseas departments, Germany, Gibraltar, Greece, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom
Health & Personal Care, Kitchen & Home**, Tools & Pets supplies, Electronics & Photo**, Watches & Jewellery, Shoes & Accessories*, Apparel*, Musical Instrument, Beauty, Toys, Sports, Car & Motorbike**, products from our Children & Baby stores*, and Office Products
*Some items from these stores are subject to specific restrictions. Please see below our "Specific shipping restrictions" section

South Africa***, Germany, Saudi Arabia***, Australia***, Austria, Bahreïn***, Belgium, Bresil***, Canada***, Chili***, China***, Colombia***, South Korea***, Danemark, United Arab Emirates***, Spain, United States***, Finland, mainland France, Greece, Hong Kong***, India***, Indonesia***, Ireland (Republic of), Israel***, Italy, Japan***, Koweit***, Luxemburg, Malaisia***, Mexico***, Monaco, New-Zealand***, Norway***, Philippines***, Netherlands, Portugal, United Kingdom, Singapore***, Sweden, Switzerland*** et Taiwan***.

Heavy bulky and very high value itemsMainland France and Monaco
Blank CDs and DVDs, MP3 players**
Mainland France only
Light bulbs and TV equipment**Cannot be shipped to the Republic of Ireland
Children shoes and clothing (age 2 to age 13), and items assimilated to children clothing (nappies, bibs, etc...)Cannot be shipped to the United Kingdom, Ireland (Republic of), Luxembourg, and Poland
Children car seats (and bases)Cannot be shipped to the United Kingdom, Ireland (Republic of), Poland, and the Czech Republic
Safety shoesCannot be shipped to the United Kingdom

Any product that contains flammable, pressurized, corrosive, environmentally hazardous or otherwise harmful substances classifying it as a dangerous goodCan only be delivered to mainland France (excludes postcodes 17111, 17123, 17410, 17580, 17590, 17630, 17670, 17740, 17880, 17940, 22870, 29240, 29242, 29252, 29253, 29259, 29990, 50116, 56170, 56360, 56590, 56840, 83140, 83150, 83400, 85350, 98000, 20, 2A, 2B)

Note: These products are not eligible for the following delivery options: Livraison en 1 jour ouvré, Livraison Prioritaire, Livraison en soirée or delivery in a pick-up point.

**Please note that unless otherwise specified, electrical equipment and appliances sold on the website are sold with electrical plugs compatible with France electrical outlets only. You will need a plug adapter if you wish to use these products in a country where a different type of outlets is used.

***If you wish to benefit from Amazon Global, our delivery option "Eclair" will be the only one available for these countries (Livraison en 1 jour ouvré for Switzerland).

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Livraison en 1 jour ouvré

If your delivery address is in mainland France, Belgium, Luxembourg or Netherlands your order may be eligible for the "Livraison en 1 jopur ouvré" guarantee delivery (delivered the next business day before 6pm). This option is only available for delivery addresses in mainland France (Corsica included), Belgium, Luxembourg and Netherlands.

Please note that some postcodes in mainland France are not eligible for this delivery option: 17111; 17123; 17410; 17580; 17590; 17630; 17670; 17740; 17880; 17940; 29242; 29252; 29259; 29240; 50116; 56360; 56590; 56170; 56780; 56840; 83140; 83150; 83400; 85350.

This delivery option is not available for French military addresses and PO Boxes.

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Post Office (PO) boxes

Please note that PO box delivery is not available to all destinations when you're choosing the « Eclair » delivery option. You can find out if « Eclair » delivery can be used for PO box delivery in your destination country by going to the Chronopost website.

Select your destination country in the drop-down menu. On the next page, click the « particularités de distribution » link to find out if PO box delivery is possible in that country.

Please note that you need to provide us with a valid phone number as Chronopost will need it to complete delivery.

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Free delivery

Delivery is free for any order above 15 EUR, and for any book, shoes or apparel order shipped to mainland France, Monaco, Belgium or Luxembourg.

Orders to Switzerland benefit from free delivery above 20 EUR if they contain only books, DVDs, CDs, software or video games.

Marketplace orders are not eligible for free delivery, unless the item is shipped by ("expédié par" on the item's detail page).

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