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I have still not received my order
le 15 juin 2015
I made an order for this product on October 11, 2014. But today, June 15, 2015, I have still not received anything. I live in the south of France, and Neths Italia decided to use BRT for transport in Italia. Then BRT left the package to France Express.
France Express never called me and never let a proof of passage to my home. So logically, because I did not come to get it myself whereas I did not even know it had arrived, they sent it back to Italy ...
Neths Italia explained to me that I had to go in a warehouse near Marseille to pick it up. Of course, I didn't know that.
They asked me to pay 12€ in order to make a new order, so I paid. But then, the same problem. I called France express to know where my item was, they didn't respond. And still no proof of passage to my home.
Neths Italia and BRT are not the problem, but the source of it. They must use serious carriers, not like France Express. It is their responsibility to ensure the safe arrival of the package.