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Administrative Assistant's and Secretary's Handbook (Anglais) Relié – 1 septembre 2011

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Descriptions du produit

Quatrième de couverture

“[A] treasure trove of practical tips, accessible instructions, and invaluable tools for administrative professionals… it doesn’t get much better than this book.” Praise for a previous edition of the handbook, BookViews.com

As an office professional, you only have to do one thing: everything. And there never seems to be enough time to do it all, much less learn how.

But if you really want to ramp up your job performance—and your value to your employer—you need the new fourth edition of the Administrative Assistant’s and Secretary’s Handbook—an almost endless supply of savvy advice, great tips, proven tools, and powerful strategies for dealing with both everyday job respon­si­bili­ties and the almost-everyday crisis. Here is the definitive source of information on:

• time management

• creating great PowerPoint presentations

• managing e-mail and your schedule with Microsoft Outlook

• creating first-class business documents with Microsoft Word

• creating attention-grabbing newsletters using Microsoft Publisher

• making clear and accurate spreadsheets with Microsoft Excel

• time-saving keyboard shortcuts

• computer and paper filing systems

• mail and shipping issues

• travel arrangements

• meeting planning and management

• e-mail etiquette

• language usage, grammar, spelling, and punctuation

• foreign countries, languages, and currencies

• zip codes and area codes

• weights and measures

• legal terminology and workplace laws

• data security

• planning and coordinating Web conferences

• computer and software troubleshooting

• bookkeeping and accounting principles

• business math formulas

• office ergonomics and workplace comfort

• AND your own career advancement!

So whether you’re brushing up your skills, keeping up with new developments in business, increasing your own marketability, or just starting a challenging and rewarding career, this comprehensive and state-of-the-art handbook is a must-have resource!


“An excellent handbook for office reference.” — Bookwatch

“A handbook full of essential information for administrative assistants and secretaries.”— Reference and Research News

“Sets the gold standard for professionals who want to please not just their bosses—but themselves.”— The Progressive Woman

“Provides easy access to a wealth of practical and useful information… comprehensive scope… [a] useful reference tool.”— American Reference Books Annual

Biographie de l'auteur

JAMES STROMAN has worked as an executive assistant to an army general, a governor, and the owner of an NFL football team. KEVIN WILSON is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. JENNIFER WAUSON is President of Videologies, Inc.

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Commentaires en ligne

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Commentaires client les plus utiles sur Amazon.com (beta)

Amazon.com: HASH(0x9b329ccc) étoiles sur 5 37 commentaires
13 internautes sur 13 ont trouvé ce commentaire utile 
HASH(0x9b63a624) étoiles sur 5 HELPED ME SO MUCH! 9 décembre 2012
Par Emelia - Publié sur Amazon.com
Format: Relié Achat vérifié
I started a job as a secretary even though I had NO PRIOR EXPERIENCE. I was way in over my head and didn't understand much of what was being asked of me. I Googled books that would help and this book was EPIC. It really helped me turn my efficiency around (and saved me from getting fired!) I would recommend this book to everyone who is just starting as an AA and seasoned AAs too. LOVE IT LOVE IT LOVE IT!
26 internautes sur 31 ont trouvé ce commentaire utile 
HASH(0x9b406d50) étoiles sur 5 Outdated, Lacking in Detail, and Just...Woeful 21 juin 2013
Par Gillby - Publié sur Amazon.com
Format: Relié
This book is an embarrassment. I saw the title in my workplace's professional development library and recommended it to some new administrative assistants in my department. Having now had the adventure of actually reading it, I need to go apologize to these poor souls!

The book is a hodge-podge of outdated "instruction" that jumps from one area to the next and gives strange weight to some topics while ignoring others. It reads like it was written by some secretary from the Mad Men days who just entered the early 1990s uttering wondrous statements about modern newfangled technology, and it insults the reader with common sense statements and strange history and technical lessons about everything from the amazing deregulation of phone service to the release of the internet and Netscape Navigator to the way laser printers use static electricity instead of hammer strikes. The intro says it is an "all-encompassing reference manual" that has been used by "generations" since 1968. Clearly the authors or whoever is responsible for this monstrosity have made halfhearted attempts at throwing in updates here and there to make it acceptable for a new "edition."

Pages of space are wasted in listing things are do not belong in hardcopy reference anymore: classes of car rentals, languages and currencies around the world, major airline names, things you can't send through the mail (including snakes and 'all disease germs or scabs'). I had nostalgia while seeing altavista and hotbot amidst the list of "popular search engines." Oh the 90s!

The depth and breadth coverage is bizarre. While web-based travel reservation gets just a brief paragraph with no tips about the groovy features available nowadays, using travel agents gets substantial coverage. While popular web conferencing programs like webex, citrix, and gotomeeting are mentioned, overhead projectors (you know, the plastic transparency ones) are listed on par with "video projectors."

The Microsoft Office section is laughable especially with what it considers advanced features--any other of the many how-to guides on the subject would be better. The grammar and meeting sections are hit and miss and have no overarching goal. There are tons of comprehensive books on these subjects like How 10 or Garner's Modern American Usage or Robert's Rules of Order. The timemanagement, supervisory, and business tax/bookkeeping sections are sad attempts at trying to cover enormous topics. And not to be missed: a detailed description of the three preferred ways to sit at ones desk, upright, reclining, and declining.

I suppose I could see this book being vaguely interesting to someone who is entering the workforce after 30 years with little computer knowledge...but there are vastly better resources than this sorry title.

For your reading pleasure and amusement, here are my favorite quotes from the book:
"If you have an Internet connection that is always on, you can use an online dictionary."
"With computers, corrections can be made in a second, and you can produce a perfect, well-spaced, and balanced page."
"In days gone by, rail travel was the way to go, with comfortable Pullman compartments and dining cars with fine food graciously served. But today, with time being money, more and more executives prefer air travel."
"In the past, scheduling a meeting was a time-consuming task that involved hard-copy
invitations sent as interoffice memos...Today, with computer technology and groupware software such as Microsoft Outlook or IBM Lotus Notes, the task of scheduling a meeting requires only a few mouse clicks."
"Small electronic calculators have been around since the late 1960s and are now required in almost every business, large or small."
"One of the most versatile ways your boss can communicate while away from the office is by using a cellular telephone."
"Blurring the distinction between computer and cell phone are miniature computers called smartphones."
"Companies of all sizes routinely use personal or desktop computers in the office. Computers allow employees to be more productive by automating many repetitive tasks, such as word processing, billing, and filing."
"Microsoft Windows is computer operating system software. It is the software that many computer manufacturers are installing on computers so that they do something more than act as a very expensive paperweight."
"Email is short for electronic mail."
"Don't get upset when you can't open an attachment. When this happens, send a reply and explain the problem."
"The popular media have come to call this vast new digital world "cyberspace."
"Using a personal computer on the job can lead to substantial improvements in your productivity and organization."

5 internautes sur 5 ont trouvé ce commentaire utile 
HASH(0x9b2da384) étoiles sur 5 Not what I thought 24 octobre 2013
Par pleanos - Publié sur Amazon.com
Format: Relié Achat vérifié
The description is not good. It has a lack of information and refreshers. I wouldn't recommend wasting your money on it.
5 internautes sur 6 ont trouvé ce commentaire utile 
HASH(0x9b2e9480) étoiles sur 5 I'm on chapter 6 27 octobre 2013
Par omi4tenkids - Publié sur Amazon.com
Format: Relié Achat vérifié
So far the material is a bit old. I can look it all up online and some of it is no longer useful. This book was recommended by a reputable company as one of their prerequisites, so I'm assuming it will get better as I get further into it.
1 internautes sur 1 ont trouvé ce commentaire utile 
HASH(0x9b28227c) étoiles sur 5 The training tool per dollar ratio is unbelievable! 13 juillet 2013
Par Wes Marshall - Publié sur Amazon.com
Format: Relié
When you look at how much invaluable information is here for $19 Kindle or $23 in hardback, it's hard to imagine anyone not benefiting from some of it if not all. Its most obvious use is for secretaries, but I am a newspaper writer. I bought this book for its helpful chapters on Office 2010 (which I'm still struggling with, but this book has been a Godsend. It is sooo much better than the Windows website), networking, and general computer troubleshooting. The two chapters I use the most are the ergonomics (which I am terrible at myself without this books constant reminders), and most of all the 100 page section on Language Usage. As a matter of fact, if the authors happen to read these comments, I wish you would do a whole book on Language Usage. I refer to this book's section endlessly.

As I said, I am not a secretary, but if I were, I'd take my first day's pay and buy this immediately for the simple reason that it helps you understand how to play within the rules of an office and, more importantly, how to get promoted into an even better job. No one will need every single chapter, but at almost 600 pages and 47 chapters, $19 Kindle/$23 hardback book seems like a steal.
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