Présentation de l'éditeur
Because disagreements are common in our work and personal life, conflict is inevitable. The problem arises when this conflict escalates and people get hurt, either emotionally or physically.
When this occurs, unfortunately many of us break down and buckle under … or put up our dukes and prepare to fight. None of these gut-level reactions will solve the problem. What we need is an effective plan for transforming our approach to conflict.
This book reveals the time-tested strategies for managing conflict that have been taught within law enforcement agencies, hospitals, prisons, schools and businesses for more than three decades.
Here is just some of what you’ll learn:
- How to prevent disagreements from escalating to conflict
- The Five Maxims of human interaction
- How to effectively respond to pushback and verbal resistance
- Vistelar’s proven methodology for de-escalating conflict
Biographie de l'auteur
Kathy Mangold is an award-winning communicator who is committed to conflict resolution strategies built upon a foundation of dignity and respect, even in the midst of stress. As consultant with the Vistelar Group, Kathy has created educational materials and programming that support Vistelar’s Verbal Defense & Influence methodology, which has been taught mainly in professional settings for 30 years. Her most recent project, an e-book entitled Confidence in Conflict for Everyday Life, illustrates how these concepts can be applied within one’s personal life. For this project Kathy has drawn from her real-life experiences as the editor of a parenting magazine. The Vistelar Group is a global training and speaking organization committed to addressing the spectrum of human conflict. Corporate and civic clients include the U.S. Department of Agriculture, Nissan USA, the Mall of America, and police agencies across the country, including Albuquerque, NM and Kalamazoo, MI.