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Flawless Consulting: A Guide to Getting Your Expertise Used (Anglais) Relié – 5 avril 2011

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Descriptions du produit

Présentation de l'éditeur

This Third Edition to Peter Block′s Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next–generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.

Quatrième de couverture

Praise for the third edition of FLAWLESS CONSULTING

"Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future."
SAMUEL R. STRICKLAND chief financial and administrative officer, Booz Allen Hamilton

"Surpasses the high standards of relevance, clarity, and wisdom characteristic of previous versions.... Whether one′s consulting experience spans five years or fifty, there is a great deal in this new edition to prompt us to reflect on our own practice and to discuss with colleagues."
ROGER HARRISON independent consultant and author of Consultant′s Journey: A Dance of Work and Spirit and The Collected Papers of Roger Harrison

"Peter Block has written a masterful third edition of his masterpiece, Flawless Consulting. Important additions to the third edition are the strength–based strategies that many are beginning to use... in solving seemingly intractable problems in health care and other industries. They are featured in a new Chapter Twelve and form a common thread that runs through this entire path–breaking book."
JON C. LLOYD, MD, FACS senior associate, Positive Deviance Initiative; clinical advisor, Plexus Institute

"Peter′s masterwork, Flawless Consulting, has been my go–to guide since the first edition.... Flawless Consulting is not just a practical, useful, and inviting book for practitioners. It′s all those things, but it′s also a book about some of the most vexing issues we face when consulting to organizations issues of resistance, truth, doubt, vulnerability, and accountability. If you find yourself giving advice to people making choices, then this book is a must–have for you. Buy it today, use it tomorrow."
JIM KOUZES award–winning coauthor of the best–selling The Leadership Challenge and The Truth About Leadership, and Dean′s Executive Professor of Leadership, Leavey School of Business, Santa Clara University

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Amazon.com: 4.4 étoiles sur 5 178 commentaires
3 internautes sur 3 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Being Authentic 9 novembre 2015
Par Joseph Carter - Publié sur Amazon.com
Format: Format Kindle Achat vérifié
I ran upon this book when I was hired into a company to be an internal consultant in 1195. My manager gave me Peter's book and asked me to read it before joining the company - I am so very glad he did. Today, I teach strategy, leadership, and operations courses to MBA's and Executive MBA's at a private university. In some of my courses I give the students an assignment to read Peter's book. I divide them into teams and have them read and then teach one another the process of consulting outlined in Peter's book. The goal is to teach them how effective consultants interact with clients because one day they will either hire consultants, work with them, or become a consultant. Toward the end of the course Peter meets with them and exposes them to the art of listening and being authentic. Peter's assertion that being authentic with the client always resonates with them from multiple perspectives. It is always very interesting to hear the comments of the students after they've read the book, taught one another the method of consulting, and then utilize the methods with a real client. I highly recommend this book to executives and those on the path of becoming an one.
2 internautes sur 2 ont trouvé ce commentaire utile 
4.0 étoiles sur 5 Useful advice on improving consulting approach 7 décembre 2015
Par Bas Vodde - Publié sur Amazon.com
Format: Relié Achat vérifié
Flawless Consulting is a classic in books on consulting, yet I was slightly disappointed. Don't get me wrong, Flawless Consulting is a good and useful book that will definitively improve your consulting perspectives and skills, yet I had expected more. The parts of the book related to consultant authenticity was excellent, but the parts on consulting phases and contracting felt mechanic. Perhaps I'm just turned off by the phrases 'phases' (which often contradicts with a more continuous perspective) and 'contracts' (which often replace deep trust). The author did mention contract is more of a verbal/mental contract, but the word comes with a lot of baggage.

The book is about 350 pages and contains 19 chapters plus some appendixes. It promises it is shorter than previous editions by moving more content online. The first few chapters set the tone for the rest of the book. The first chapter looks at the definition of consulting and introduces the 5 phase consulting process: 1) Entry & Contracting, 2) Discovery and Dialogue, 3) Analysis and the Decision to Act, 4) Engagement and Implementation, and 5) Extension, Recycle or Termination. The rest of the book follows these phases is chronological sequence. The second chapter introduces the collaborative approach to consulting that the book takes. As a consultant, you collaborate with a client on 50/50 basis to together help the client improve. The third chapter introduces the concept of authenticity to consulting, staying true and congruent to your own feelings and intuition and trying to truly collaborate on equal basis to resolve problems. These three concepts: 1) consulting phases, 2) collaborative relation, and 3) authenticity form the basis for the rest of the book.

I won't summarize the rest of the chapters as the follow the consulting concepts in the order of the phases. The phases made me uncomfortable though as I've always viewed consulting as a more iterative and continuous activity where there is gradual discovery, decision making and implementation going on all the time. The strict approach that the book took to these phases felt very unnatural to me, but it might have to do with the different types of consulting. Some might be purely project/goal basis and some might be more continuous. The collaborative and authenticity concepts would fit extremely well with a continuous and iterative view on consulting though, so in that sense, I felt that was a missed opportunity.

All that said, the book is a full with useful advise on how to improve your consulting skills. It is definitively be useful for any person in a consultative role and would recommend picking this up. Good.
13 internautes sur 14 ont trouvé ce commentaire utile 
4.0 étoiles sur 5 I Changed By the End of Chapter 1 12 octobre 2013
Par C.K. One (The Avid Reader) - Publié sur Amazon.com
Format: Relié Achat vérifié
A recent workplace development course entitled " Effective Workplace Consulting" led me to this book. The return on investment was invaluable within the first chapter. Block confirmed that I was performing out of role and taught me to consult with peers and not take on their work. Within the first chapter, I have redefined workplace project roles and tasks, moved to 1:1 meetings with project team members and everyone thanked me as I gingerly gave them their work back. Block prepared me for any resistance which led to better meeting preparation...within the first chapter. I am now acting as a consultant opposed to "manager". My supervisor noticed the change and tendered a compliment on my meeting management within a week of my beginning this book. This book made the difference!
.I should have read this book two years ago for my current role and 15 years ago as I started in my career. You cannot afford to not read this book. Personally and professionally Block will show you that you may be acting out of role, futilely exerting energy and setting yourself up for failure. I am now a Peter Block fan.
How well do you manage resistance when purusing your own needs when consulting --- ask Peter Block
How well do you garner committment from others - ask Peter Block
What should you define in your contract - ask Peter Block
How do you determine if you are "effective" - ask Peter Block
What is the discovery model for problem solving that you can use time after time - ask Peter Block
31 internautes sur 33 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Clear, Fun, Profound Guidance to Work 19 avril 2012
Par G. Mesick - Publié sur Amazon.com
Format: Relié Achat vérifié
I know this is is aimed at consultants, but all of us are consultants, so long as we have to negotiate a work relationship with someone else. And Block shows you how to do this in a clear, engaging way that may have a profound impact on your life.

I have had a copy of this book in all its iterations. I use the current edition in a course I teach. The feedback from the students is that this "soft" stuff is far more useful to them than the technical part of the class--because they realize that most of the obstacles to their work involve people more than actual technical problems.

Some people dismiss this book because it is so "soft." But it is really filled with excellent advice (even scripting conversations for you). And, more importantly, it asks you to confront your own sense of "victimhood." People have choices. You have choices. Your client (or boss) has choices. Make yours. Let your boss make hers (his). And then do the best you can. This sounds simple. But just try it sometime. You will feel like the bravest person you can imagine--and you will be just that.

And once you have absorbed that most important lesson, all the rest of the book will fall into place for you. And Block is an engaging writer. You will enjoy the journey.

I can't recommend this book enough.
22 internautes sur 24 ont trouvé ce commentaire utile 
2.0 étoiles sur 5 More Like a Textbook than a Guidebook 17 janvier 2014
Par DFC RI - Publié sur Amazon.com
Format: Relié Achat vérifié
Purchased Flawless Consulting for some information on how to market myself as a consultant and be effective in that role.

I was expecting a book with tips and tricks for being an effective consultant - along with some cautionary tales and advice from the trenches.

This book does not provide the information in a very digestable format. It is very nuts and bolts. Do this, do that, don't do this, do that... with almost zero stories from the field to teach the lessons of the book. There is good information here... but it is a bear to get through it.
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