Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy 2/E (Anglais) Relié – 1 juillet 2012
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Présentation de l'éditeur
The definitive, fully up-to-date guide to continuous improvement in the workplace
The methods presented in Gemba Kaizen, SecondEdition reveal that when management focuses onimplementing kaizen (incremental, continuous improvement) in the gemba (the worksite) unique opportunities can be discovered for increasing the success and profitability of any organization.
"An updated version of a classic book that shares awealth of new healthcare examples and case studies from around the world. The methods in this book will help you improve quality and safety, reduce waiting times, and improve the long-term financial position of your organization. Highly recommended!"
-- Mark Graban, author of Lean Hospitals and coauthor of Healthcare Kaizen
"Every business faces the iron triangle of quality,cost, and delivery. Conventional thinking claims you cannot have all three. Not only does Mr. Imai turn that thinking on its head, but he shows you exactly how to do it."
-- Matthew E. May, author of The Elegant Solution and The Laws of Subtraction
"Masaaki Imai has done it again. The second edition of his famous book not only describes all the tools necessary for any type of business to implement a lean strategy but also includes a large number of excellent case studies."
-- Art Byrne, author of The Lean Turnaround
Written by Masaaki Imai, pioneer of modern business operational excellence and founder of the Kaizen Institute, Gemba Kaizen, Second Edition is anin-depth revision of this renowned, best-selling work. The book reveals how to implement cost-effective, incremental improvements in your most critical business processes. Global case studies from a wide range of industries demonstrate how gemba kaizen has been successfully used to:
- Maximize capacity and reduce inventory at Unga Limited, one of Kenya's largest flour-milling operations
- Change the IT culture at Achmea, a large European insurance firm
- Exceed customer expectations at Walt Disney World in the United States
- Improve quality at Inoue Hospital in Japan
- Transform retail processes at Sonae MC, Portugal's largest employer
- Practice daily kaizen at Tork Ledervin, a weaving plant in Brazil
- Stamp out muda at Sunclipse, an industrial packaging distributor in the United States
- Manage quality improvement by total workforce involvement at Xuji Group Corporation, an electrical manufacturer in China
- Implement gemba kaizen at many other companies worldwide
To thrive in today's competitive global economy,organizations need to operate more effectively and profitably than ever before. Developing problem solvers, increasing productivity, improving quality, and reducing waste are essential success factors. Proven strategies for achieving these goals are included in this pioneering guide.
Gemba Kaizen, Second Edition is the long-awaited,thorough update of the definitive work that applies the Japanese business philosophy of continuous improvement and process innovation, kaizen, to the critical area of business performance where key transactions take place, the gemba. The result is a streamlined approach to realizing cost-effective, incremental improvements in your most crucial business processes.
Written by the renowned quality management expert who introduced the concept of kaizen to the English-speaking world, this innovative guide is filled with hundreds of international gemba kaizen success stories and examples from a wide range of industries. These examples illustrate how to reduce costs, improve quality, and increase customersatisfaction.
This comprehensive resource offers detailed coverageof important gemba kaizen topics, including:
- Quality, cost, and delivery in the gemba
- The five steps of workplace organization
- Identifying and eliminating muda--any non-value-adding activity
- Visual management
- Supervisors' roles in the lean workplace
- Gemba managers' roles and accountability in sustaining high performance
- Just-in-time and total flow management
- The CEO’s role in leading a kaizen culture
Biographie de l'auteur
More than any other business authority in the world, Masaaki Imai has championed the concept of kaizen over the past three decades in thought, word, and action. He is considered one of the leaders of the quality movement and a pioneer of modern business operational excellence. Mr. Imai is an international lecturer, consultant, and founderof the Kaizen Institute, a leading continuous improvement consultancy with offices worldwide. Mr. Imai's first book, Kaizen--translated into 14 languages--is the authoritative reference on the subject. In 2010 he was honored for his lifetime of achievement with the first ever Fellowship of Quality Council of India.
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Peut servir d'introduction aux débutants et de référence aux plus confirmés.
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The second half of the book focuses on more than 20 different case studies of successful lean projects led by the Kaizen Institute. I found this very interesting as I'm constantly hearing from different people that Lean is useful only in manufacturing and cannot be applied to any other industry, the standard "we're different from them" response. However, the selections in the book dispel that myth as they highlight a wide range of industries where Lean has been applied successfully including: Medical, Logistics, Electronics and even Transportation (airports.) Some case studies were brief while others were more in depth. I appreciated the author's intent to highlight that Lean can be applied almost universally and successfully too. As someone who's implemented Lean before in various settings, I found myself wanting to learn more about the details of the projects, to see what worked and what didn't work. A drawback indeed but the case studies were definitely useful and intriguing enough to make me reconsider how I might better apply Lean in my job.
The book "Gemba Kaizen" talks about moving beyond kaizen (continuous improvement) to an approach that is also "gemba" focused (gemba meaning the "actual place" or the place where the work is actually done). These are fundamental concepts in the Lean management approach. While the book's title may make one think the book is only about kaizen methods, Mr. Imai uses the term kaizen to refer to the broader Toyota Production System, so the book covers other topics like 5S, standard work, and 3P (lean design).
The updated version has new case studies from around the world, including more from healthcare settings.
Gemba Kaizen has two parts. The first half is a general theory where Masaaki describes all the tools necessary for any type of business to implement a lean strategy. Readers will have a better understanding of the "Why" and the "How" in the application of the tools. Imai lays out the lean philosophy and tools in a very simple way so that business leaders no only understand them but more importantly so they can apply them.
The second half of the book focuses on more than 20 different case studies of successful lean projects led by the Kaizen Institute. They highlight a wide range of industries where Lean has been applied successfully including: Medical, Logistics, Electronics and even Transportation (airports.)
While the book's title may make one think the book is only about kaizen methods, The book "Gemba Kaizen" talks about moving beyond kaizen (continuous improvement) to an approach that is also "gemba" focused (gemba meaning the "actual place" or the place where the work is actually done). These are fundamental concepts in the Lean management approach.
Imai's perspective is that Kaizen is the umbrella concept encompassing all efforts to improve not just factories but all businesses. In his view, TQC/TQM, the Toyota Production System, TPM, Hoshin planning, suggestion systems and small-group activities are all "Kaizen Systems. I don't know if I buy into his all-encompassing view of Kaizen but that doesn't change the impact of the book. It is still a powerful resource to improving your organization.
Although the second edition is a solid 400 pages, it is a fairly quick read with lots of great insights and tools. This is not a book of theory, but a book of action. Its ultimate message is that no matter how much knowledge the reader may gain, it is of no use if it is not put into practice daily. Gemba Kaizen provides a simple frame of reference to use in solving problems. To that end Imai provides a number of checklists, examples, and case studies.
I recommend this book to anyone wanting to improve their business with simple, common sense thinking founded in the gemba. I think this is a resource you will continue to reflect on as you move along your Lean Journey. I know I will.
You can read more at A Lean Journey Blog...
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