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Investigative Interviewing: Psychology, Method and Practice (Anglais) Relié – 21 août 2014

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Descriptions du produit

Présentation de l'éditeur

There are few skills more important to the modern fact finder than the ability to obtain information through effective interviewing. While most interviewing books are intended for law enforcement, they often present harsh and accusatory techniques that can be counterproductive in private sector investigations.

nvestigative Interviewing: Psychology, Method and Practice covers modern techniques for private sector investigative interviews. It outlines a highly structured and process-driven technique that takes a non-accusatory approach, uses no intimidation or coercion, and has been proven to achieve admission rates above 90 percent. This time-tested methodology is easy to learn and replicate and will help you to significantly diminish the likelihood of false confessions.

  • Illustrates the process of investigation
  • Identifies the differences between the public and private sectors
  • Reviews the fundamentals of interviewing
  • Covers the investigative interview method
  • Explains how to overcome objections
  • Considers legal challenges and litigation avoidance

Sharing insights garnered over the author’s 30 years of experience in investigations and interviewing, the book includes case studies based on actual investigations that illustrate industry best practices. Although the text focuses on private sector investigations, the methods presented are also applicable in law enforcement settings.

This book presents the tools and methods required to produce investigative results that are legal and admissible in court. It will help you develop the skills to ensure ethical interviewing practice while investigating a range of situations and protecting against those who intend to cause the organization harm.

Biographie de l'auteur

Eugene F. Ferraro, CPP, CFE, PCI, SPHR, is currently the chief ethics officer of Convercent, Inc., Denver, Colorado. He has been involved in the study of organizational culture, workplace misconduct, and compliance for over 32 years. He is a prolific author and frequently speaks and trains on the topics of complex corporate investigations, culture management, and unethical behavior in the workplace. He is board certified in both Security Management and Human Resources Management (CPP and SPHR designations, respectively). He has been a member of ASIS (American Society for Information Science) International since 1987 and a commissioner on the ASIS Standards and Guidelines Commission. He is also a member of the Association of Certified Fraud Examiners and is a certified fraud examiner (CFE designation) as well as a professional certified investigator (PCI designation).

Mr. Ferraro is a former military pilot, intelligence officer, and a graduate of the Naval Justice School. He is a frequent book critic for Security Management magazine and is the author of Investigations in the Workplace, 2nd ed. (Taylor & Francis Group, 2012), which is a textbook used by universities and other institutions of higher learning in the United States and abroad.

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Commentaires client les plus utiles sur (beta) 5.0 étoiles sur 5 3 commentaires
2 internautes sur 2 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Outstanding Read for Investigators and HR Personnel! 14 décembre 2014
Par buster1104 - Publié sur
Format: Relié
Investigative Interviewing: Psychology, Method, and Practice is the best of the best when it comes to books on Investigative Interviewing. Whether you are an amateur Investigator or a well-seasoned pro, Mr. Ferraro breaks down the process of investigative interviewing into straight-to-the-point, digestible sub-chapters that anyone can grasp, comprehend, and then put into practice. With the use of quick tips, diagrams, and images, I was able to gain a better understanding of the fundamentals and process of investigative interviewing, including understanding body language cues, overcoming denials, dealing to reluctant interviews, and interviewing those who are members of the collective bargaining agreements, and much more.

I would recommend this book to anyone in the field of investigations, but particularly to those in Human Resources, Loss Prevention, Security, and those in Upper Management levels.
4 internautes sur 4 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 If you are faced with internal/external investigations as part of ... 25 novembre 2014
Par Bill Brooks - Publié sur
Format: Relié
If you are faced with internal/external investigations as part of your job description, this book is a must have! Eugene Ferraro is a true professional with over 30 years of experience as a hands-on, seasoned investigator and expert witness. And, there is no doubt after participating in his 4 day class on "Investigative Interviewing" and "Investigations in the Workplace" that he is guided by an ethical compass of the highest standard and knows this subject matter inside and out.
1 internautes sur 1 ont trouvé ce commentaire utile 
5.0 étoiles sur 5 Another gift from an exceptional author/investigator!! 8 mai 2015
Par Mr. Robin Brown - Publié sur
Format: Relié
Not only is E. F. Ferraro a world class corporate and business investigator he is also a very talented writer. Having read several of his books I find all of them easy to read, interesting, informative, insightful, and quite thought provoking. As software development professional with decades of experience at all levels of project architecture and development I sincerely wish I could have had available this body of knowledge much earlier in my career. The vast knowledge and wisdom Mr. Ferraro shares with his readers, his clients, and those who are fortunate enough to attend one of his many training seminars is priceless. Not only does he present an effective and easy to follow investigative and interview methods/processes he also provide a clear recipe to creating investigative reports that solve a wide range of issues that are often win-win for employers and employees. Investigative Interviewing should be required reading for all professionals responsible for the management and leadership of others. Reading, digesting, and reflection is the process Mr. Ferraro stimulates in his readers. To attempt to read the book straight through would be like trying to drink from a fire hydrant. Like with most great authors, I enjoyed reading this book a morsel at a time and typically asking myself why didn't I thank of that when seeking a greater understand of an issue so many time in the past.
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