Measures of Success: React Less, Lead Better, Improve More (Anglais) Broché – 11 mars 2019
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Description du produit
Présentation de l'éditeur
STOP REACTING TO NOISE. START RESPONDING TO SIGNALS.
Measures of Success shows business leaders how.
A PRACTICAL GUIDE FOR HOW TO MANAGE YOUR METRICS
Organizations depend on metrics for their business. Question is, are they helping people do the right things? Or, encouraging them to overreact to every uptick, downturn, and change?
In other words, reacting to noise.
Noise is present in every metric. But, it’s our reaction to noise that causes waste and stress. Too often, people don’t recognize this.
Like feeling stuck on a rollercoaster you no longer enjoy.
We do and explain things that don’t help us improve. At the cost of doing things that do. No need to be jittery about every change in a metric. Not by a long shot.
Measures of Success shows a better way to chart and manage your metrics, in any organization or setting. For your business processes and activities, you need to know what’s working, what’s not, and what to change. And why. Then, you can determine what to stop doing, what to start doing, what to keep doing.
So you can…
Jump off the metrics rollercoaster, by responding to signals.
Learn how to identify meaningful signals in a metric. To respond just right.
Or perhaps, not at all.
You’ll learn how with methods easy to understand, making it obvious what activities to do next. Loads of vivid stories and clear examples from healthcare, software companies, and more. With compelling case studies from the news and personal lives, too.
“What gets measured gets managed.“
We’ve all heard that. But did you ever learn how to manage a metric? This ain’t about gaming the system or fudging the numbers. This is about delivering real value, understood by everyone, and proven with data.
Learn a better way to manage your measures.
WHO IS MEASURES OF SUCCESS FOR?
EXECUTIVES AND LEADERS
…in healthcare, manufacturing, and services. Who know what to measure, and are now ready to learn how to manage those measurements. And…
- Challenge and change the way things are done today
- Motivate workers to think and do them better tomorrow
- Coach people, versus telling them what to do
- Be responsible for results, not hold others accountable
- Encourage people to collaborate, not compete
- Help people sleep better at night because they’re improving their work during the day
TO BE CLEAR
Measures of Success is not for leaders who’d rather give orders. Then, blame others when things go south. That whole hit the target or else thing… won’t create real change, nor real value. But that ain’t you, right?
AFTER READING MEASURES OF SUCCESS
…you’ll be able to answer three critical questions for your business.
1) Are we achieving our target?
And, how often? Occasionally? Consistently?
2) Are we improving?
And, can we predict our future performance?
3) How do we improve?
And, when do we react? When do we ignore? When do we improve?
…AND HOW CAN WE PROVE WE’RE IMPROVING?
How would you feel if you could answer these questions for your business?
Measures of Success shows you how.
PROCESS BEHAVIOR CHARTS
This book teaches you a proven method for filtering out noise, so we can identify signals. This means we waste less time chasing our tail and more time responding to signals that really matter, heading off small problems before they become big, or showing that we've boosted performance in in significant and sustainable ways.
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1 commentaire client
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Un problème s'est produit lors du filtrage des commentaires. Veuillez réessayer ultérieurement.
But there are a few annoying details :
The author coins the name « Process Behavior Charts » to say that he has invented something ; but this is nothing more than SPC.
And he is repeating the same things over and over, with several similar examples that don’t add value, in order to have enough pages to publish a book.
Still worth reading to extract the good part out of it.
Commentaires client les plus utiles sur Amazon.com
For anyone versed in the art, the biggest discomfort is the use of the constants to calculate the upper and lower limits. The calculation methodology is outside of the scope of the book, which is explained, and clear references are given to the reader who wishes to delve deeper.
All in all an excellent book. One I know I’m going to be using a lot. Thanks Mark!
As a former small animal hospital owner, I wish I had been aware of this information back then. It certainly would have helped calm the rollercoaster of emotions of trying to manage a business through metrics and KPIs.
Yes, this is a form of statistical analysis, but do not let that scare you. This is not rocket science ( or veterinary medicine), especially the way Mr. Graban explains it.
Anyone in business or in charge of monitoring systems will find this book an epiphany! At least, it was for me.
Enter the world of the Process Behavior Chart (PBC). In Measure of Success: React Less, Lead Better, Improve More, Mark offers a refreshing approach to look at what should/could happen in a process (what we should expect), and how we can filter out the noise so we can focus on real improvement. After reading the first few chapters, I was already sharing Measures of Success within my organization. The incremental time used to create and maintain a PBC is significantly less than the hours spent looking for fantasy explanations. With the free template, getting started was easy.
Mark Graban has written a quick read book to encourage a new way of thinking about KPIs that gives more insight into how to decide where to invest improvement efforts.