Aucun appareil Kindle n'est requis. Téléchargez l'une des applis Kindle gratuites et commencez à lire les livres Kindle sur votre smartphone, tablette ou ordinateur.

  • Apple
  • Android
  • Windows Phone
  • Android

Pour obtenir l'appli gratuite, saisissez votre numéro de téléphone mobile.

Prix Kindle : EUR 25,99

Économisez
EUR 19,36 (43%)

TVA incluse

Ces promotions seront appliquées à cet article :

Certaines promotions sont cumulables avec d'autres offres promotionnelles, d'autres non. Pour en savoir plus, veuillez vous référer aux conditions générales de ces promotions.

Envoyer sur votre Kindle ou un autre appareil

Envoyer sur votre Kindle ou un autre appareil

Salesforce CRM: The Definitive Admin Handbook Second Edition par [Goodey, Paul]
Publicité sur l'appli Kindle

Salesforce CRM: The Definitive Admin Handbook Second Edition 2nd Revised edition , Format Kindle


Voir les 2 formats et éditions Masquer les autres formats et éditions
Prix Amazon
Neuf à partir de Occasion à partir de
Format Kindle
EUR 25,99

Description du produit

Présentation de l'éditeur

In Detail

Salesforce CRM: The Definitive Admin Handbook is the complete guide to implementing Salesforce CRM. Whether you are looking to enhance the core features or you have already started customizing your Salesforce CRM system and are looking for guidance on advanced features. This book will show you how to get maximum benefit from this exciting product.

Salesforce CRM is a market-leading customer relationship management (CRM) application that is accessed over the Internet. The CRM application provides facilities to manage sales projections and orders, marketing plans, business process automation and collaboration, service and support, and data analytics. The application greatly enhances a company’s sales performance, improves team work and collaboration, and provides a robust customer relationship management strategy for an organization.

Salesforce CRM: The Definitive Admin Handbook has been updated for the Spring '13 release and gives you all the information you need to administer this powerful CRM application.

The book begins with the setup of users and security settings and then progresses to configuration, data management, and data analytics. Finally, the book covers the ways in which the core platform can be further extended and enhanced.

Focused on the needs of the enterprise, this book provides a solution-driven approach for both business and IT specialists to get the most from the Salesforce CRM application. It begins with setting up of organization-wide features that affect the look-and-feel of the application. We will then move on to data management, analytics, process automation and approval mechanisms are then covered, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. Finally, we will look into the methods used to further enhance the system and to improve the return on investment from the application.

After reading Salesforce CRM: The Definitive Admin Handbook, you will feel comfortable with the administration features within Salesforce CRM and will have been presented with real-world scenarios to improve the setup and avoid some common pitfalls.

Approach

A practical guide which will help to discover how to setup and configure the Salesforce CRM application. It offers solutions and practical examples on how to further improve and maintain its functionality with clear systematic instructions. Being highly organized and compact, this book contains detailed instructions with screenshots, diagrams, and tips that clearly describe how you can administer and configure complex Salesforce CRM functionality with absolute ease.

Who this book is for

This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced admin, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform and by the end of the book, you should be ready to administer Salesforce CRM in a real-world environment.

Biographie de l'auteur

Paul Goodey

Paul Goodey is the author of Salesforce CRM Admin Cookbook by Packt Publishing.

He has over 15 years' experience in developing web-technology solutions for companies of all sizes across a variety of industries, and has been building solutions with Salesforce CRM since 2006.

Paul has enjoyed a variety of roles while working with Salesforce CRM, having worked as a developer, business analyst, consultant, and as a system administrator to provide solutions for both in-house and consultancy-based end-users.

Based in the UK near London, Paul's professional qualifications include Salesforce.com Certified Developer DEV-401. In his spare time, he is a keen runner, having run several marathons and half-marathons since 2001.

Paul is a keen and active member of the salesforce.com administrator and developer online community and can be found at LinkedIn at http://www.linkedin.com/in/paulgoodey.


Détails sur le produit

  • Format : Format Kindle
  • Taille du fichier : 71083 KB
  • Nombre de pages de l'édition imprimée : 428 pages
  • Editeur : Packt Publishing; Édition : 2nd Revised edition (24 juillet 2013)
  • Vendu par : Amazon Media EU S.à r.l.
  • Langue : Anglais
  • ASIN: B00E5DH4N4
  • Synthèse vocale : Activée
  • X-Ray :
  • Word Wise: Non activé
  • Composition améliorée: Activé
  • Moyenne des commentaires client : Soyez la première personne à écrire un commentaire sur cet article
  • Classement des meilleures ventes d'Amazon: n°444.078 dans la Boutique Kindle (Voir le Top 100 dans la Boutique Kindle)
  • Voulez-vous nous parler de prix plus bas?

click to open popover

Commentaires client

Il n'y a pour l'instant aucun commentaire client.
Partagez votre opinion avec les autres clients

Commentaires client les plus utiles sur Amazon.com

Amazon.com: 4,1 sur 5 étoiles 6 commentaires
6 personnes ont trouvé cela utile.
5,0 sur 5 étoilesGreat book - great resource.
le 26 novembre 2013 - Publié sur Amazon.com
Achat vérifié
6 personnes ont trouvé cela utile.
5,0 sur 5 étoilesEssential reading for Salesforce admins
le 11 octobre 2013 - Publié sur Amazon.com
Achat vérifié
4,0 sur 5 étoilesFour Stars
le 28 janvier 2015 - Publié sur Amazon.com
Achat vérifié
2 personnes ont trouvé cela utile.
2,0 sur 5 étoilesjust ok
le 13 janvier 2014 - Publié sur Amazon.com
Achat vérifié
9 personnes ont trouvé cela utile.
5,0 sur 5 étoilesExcellent book to learn Salesforce.com
le 29 octobre 2013 - Publié sur Amazon.com

Où en sont vos commandes ?

Livraison et retours

Besoin d'aide ?