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Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization Broché – 1 février 2006
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Trust an Betrayal in the Workplace is about trust—the power when it exists, the problems when it doesn’t, the pain when it is betrayed and what you can do to restore it.
Reinas provide a simple yet comprehensive approach to trust that outlines a common language to discuss trust constructively, identifies specific behaviors that build trust and specific behaviors that break trust, and describes steps to rebuild trust and sustain it over time, even during periods of change.
This revised and expanded edition features new examples and a variety of highly practical tips, tools and exercises to help readers create work environments where trust grows so that people feel good about what they do, relationships are energised and productivity and profits accelerate.
- Nombre de pages de l'édition imprimée240 pages
- LangueAnglais
- ÉditeurBerrett-Koehler
- Date de publication1 février 2006
- Dimensions15.9 x 1.96 x 23.01 cm
- ISBN-101576753778
- ISBN-13978-1576753774
Description du produit
Biographie de l'auteur
Détails sur le produit
- Éditeur : Berrett-Koehler; 2e édition (1 février 2006)
- Langue : Anglais
- Broché : 240 pages
- ISBN-10 : 1576753778
- ISBN-13 : 978-1576753774
- Poids de l'article : 470 g
- Dimensions : 15.9 x 1.96 x 23.01 cm
- Commentaires client :
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In every relationship of your life, trust is the operating system. When trust is fragile, the relationship just doesn’t “work.” And when a relationship is not working, nothing else seems to go right. I could list the symptoms, but you likely know exactly what I’m talking about.
Trust and Betrayal in the Workplace by Dr. Dennis Reina and Dr. Michelle Reina is a no-nonsense guide to keeping your “trust operating system” fine-tuned and working at full capacity.
In forty plus years of consulting work, I’ve noticed that many people mistakenly regard trust as a given. Worse yet, they often regard trust as something that comes with a title or position. They’re wrong on both counts. Trust must be earned. Over and over and over.
Trust and Betrayal in the Workplace shows the way. It begins with the hard reality that “trust begins with you.” Every single behavior contributes to an individual’s personal “brand”—his or her reputation for character, competence, capability, reliability and every other characteristic that has a trust component. The most trustworthy people are those who mindfully behave in authentic ways that build layer upon layer of trust.
Unfortunately, it’s not uncommon for even the most honest person to inadvertently behave in a way that damages trust, to do something that comes across—innocent or not—as a betrayal.
The Reinas’ book provides a step-by-step guide to building trust, maintaining trust, and restoring trust if it’s damaged. Their case studies and examples breathe life into their counsel.
I especially appreciate their “Seven Steps for Healing,” a time-tested protocol for rebuilding trust on the individual, team, and organizational levels:
1. Observe and acknowledge what has happened.
2. Allow feelings to surface.
3. Get support.
4. Reframe the experience.
5. Take responsibility.
6. Forgive yourself and others.
7. Let go and move on.
If relationships are important to you—and for your own good they’d better be—this is a book that will help you keep your “trust operating system” always updated.
This is a highly readable and thought-provoking book that I recommend without reservation.
The Reinas' trust and betrayal models and principles are effectively illustrated through workplace scenarios and their own personal stories. Through their deep and heartfelt sharing, Dennis and Michelle guide the reader to a real understanding of what it means to trust and how trust can be rebuilt after betrayal. A core element of the book is that “Trust Begins with You.” The Reinas unpack this concept for the reader in a simple, yet profound way.
The Reinas explore the foundation for building trust-based relationships through the Three Dimensions of Trust (The Three C's of Trust); Four Questions to expand your Capacity for Trust; The Seven Steps for Healing, a tested, proven and universal tool for rebuilding trust; and the Four Catalysts (The 4 C's) that create Transformative Trust.
Additionally, each chapter offers a “Trust Building in Action” section listing questions for reflection and a “Trust Tip.” The book also includes other questions and how-to's for building and rebuilding trust when it is broken.
This is not a book to be read once and put on the shelf. Dennis and Michelle Reina, pioneers in the field of organizational trust, offer a great gift through their life's work. Refer to this comprehensive course and life lesson on trust and betrayal again and again … to relearn, reinforce and remind you what it means to cultivate trusting relationships in your work and your life.
-“betrayal is universal” (vital for those who have been betrayed and feel alone)
- “you have the choice to heal from betrayal” (and the book provides the steps on how to do so)
- “building trust is a process” (the book provides convenient referencing to the steps on how to do so)
-“let go of your need to ‘see it to believe it’” (being willing to take a leap of faith with trust will build more trust with that person, team, or organization)
I think the book does a great job of taking the reader from understanding how trust is lost, how it is repaired, and what the benefits are from that. I also really liked the Trust Building in Action questions and advice at the end of each chapter. Great advice without the psychobabble some other self-help books try to sell you with.
So while I would give the material 4 stars, the poorly hidden advertising left a bad taste in my mouth.